Senior Director, Experience

Wasserman•New York, NY

About The Position

Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com. Job Overview: The Senior Director, Client Services is an integral and senior position on Wasserman’s Experiential Team with responsibility for overseeing the successful delivery of agency projects, from brief to execution. The Senior Director, Client Services will ensure that all client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Wasserman and its clients. Additionally, the Senior Director, Client Services will be responsible for the strategic leadership of accounts, as well as owning and nurturing key client relationships.This specific role may be working across some of the largest sports properties in the US.

Requirements

Minimum of a Bachelor's Degree
8+ years relevant event agency experience (preferably in the experiential, sports or entertainment field)
Demonstrate an in-depth understanding of the experiential landscape and proven ability to manage large accounts and deliver complex projects from concept through to execution
Thrive in a fast-paced environment and always possess a ‘can-do’ attitude
Exceptional written and oral communication skills
Strong attention to detail and highly organized
Showcase a level of flexibility that makes colleagues and clients feel confident and comfortable working with you
Capable of foreseeing and navigating tough issues with a solution-oriented attitude and influencing those involved toward a desired outcome
Polished, even keeled and capable of presenting at any time, even when thrown into a last-minute meeting with no prep time
Able to structure a strong and convincing argument independently according to the needs and values of their audience
Never accepts status quo, always seeks ways to improve systems, teamwork and collaboration
Open to learning from others and remains focused on the goal
Able to independently represent Wasserman among mid-senior level clients
Must be comfortable working as an integral part of a team environment
Focused and strong-minded with an ambition to help grow the company

Nice To Haves

Experience working with large sports properties and managing partnership activation plans is preferred

Responsibilities

Manage a large team of 5 – 15 reports, developing and overseeing career paths, while mentoring the mid-level to coach junior team members
Develop and present strategic and innovative work that demonstrates critical thinking and creative solutions, independent of senior management oversight
Manage a large account team or several small accounts, maintaining a constant understanding of what's happening across projects and teams and ensure quality and consistency in delivery
Responsible for resourcing entire teams, understanding variances in skillsets and maximizing resources while reducing burnout of project team
Leader in most account/project conversations, consistently guiding the direction, determining applicable next steps and navigating challenges/pitfalls in real time
Continuously works to streamline processes and procedures to make the team work smarter and more efficient
Seen as subject matter expert for all programs, templates and working documents, related to the successful management and delivery of accounts/projects
Capable of reviewing work and identifying gaps or omissions, providing timely and actionable feedback and ensures work is delivered on time and without issue
Lead collaboration with all relevant Wasserman department teams to ensure flawless project delivery against the client’s objectives and agreed upon budget
Leader for all IAT (Inter-Agency Team) relationships, guiding collaboration, handling escalation and ensuring teams are working efficiently to deliver a cohesive campaign/proposal to clients
Ability to develop, manage and reconcile project budgets of $4M+, while training the wider team on all budget processes
Independently drafts agency fees, ensuring expected financial targets are met
Understands the landscape for each client’s business/sector, participating in conversations about any aspect of their business
Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
Play a leadership role during internal and external conversations, managing complex challenges and capable of crafting multiple scenarios/outcomes
Able to deliver difficult news and manage client conflict with little-to-no oversight, while providing guidance to the team on how to best navigate client comms, giving context when possible
Exemplifies strong leadership, earning a reputation as a trusted advisor not only within the team but also across the organization
Focuses on business development and new revenue opportunities with existing and potential clients