Senior Director - Experience Design- Management Liability Insurance

Travelers • Hartford, CT

2d

About The Position

Travelers' Experience Design team creates solutions that deliver best-in-class experiences for our customers, agents, employees, and partners and drives measurable business impact in the process. We are looking for an exceptional Senior Director of Experience Design to lead our Management Liability (ML) value stream. This role is the primary XD owner for one of BSI's most critical and complex business areas, partnering directly with ML business and technology leaders to embed experience design at the heart of the stream's strategy. The ideal candidate is a seasoned design leader who is equally at home in a boardroom and a design review. They bring sharp business acumen, deep XD craft, and the ability to build trusted relationships with senior stakeholders while developing a high-performing team of designers. They are outcome and ROI-oriented, comfortable with ambiguity, and skilled at translating complex business priorities into clear, compelling design direction. In this role, you will lead a team of 4-5 XD practitioners aligned to the ML value stream, providing strategic direction, active coaching, and quality oversight across their work. You will be embedded in ML planning forums and product development processes, ensuring XD has a seat at the table before decisions are made. Expect to spend time partnering with ML business and technology leaders, driving design direction for the Guidewire (Strategic Platform) implementation, and contributing to cross-BSI XD initiatives in partnership with the Group XD Lead and your peer SD. Your role is dynamic and balances strategic leadership with hands-on design direction, and business partnership with team development. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.

Requirements

• Bachelor’s degree or its equivalent in work experience.
• Ten years of related experience.
• Experience in a related field, such as HCI, VCD, Service Design, Anthropology, etc.
• Twelve years of related experience.
• Three years of leadership experience (formal management or other).
• Advanced knowledge of most areas, expert level knowledge and application three or more, and the ability to teach others at an advanced level: Design research Information architecture Interaction design Visual design Content design (strategy, writing, editing for interaction) Information design Service design Prototyping Presentation and communication Collaboration and facilitation Design strategy Usability testing Data analysis Design systems

Responsibilities

• Value Stream Experience Strategy: Define and steward a clear experience vision and roadmap for ML, grounded in user needs and aligned to business priorities. Translate business goals into measurable experience outcomes and report on XD impact using the BOX measurement framework (Behavioral, Operational, Experience).
• Team Leadership and Development: Lead, coach, and grow a team of 4-5 XD professionals. Set clear goals, provide active feedback, conduct performance reviews, and build individual development plans. Create a team culture where people do their best work and grow their careers.
• Strategic Business Partnership: Serve as the primary XD voice for ML while embedded in leadership forums, strategic planning sessions, and product development processes. Build trusted relationships with ML business and technology leaders and advocate credibly for users and experience quality at every level.
• Design Execution and Quality: Provide design direction on complex, high-stakes initiatives including the Guidewire (SOR + RQI) implementation. Ensure quality and rigor of research, design, and measurement deliverables. Maintain consistency with BSI XD and enterprise design standards.
• Cross-Stream Collaboration: Partner with the Group XD Lead and Surety Senior Director to ensure consistency in XD approach across BSI. Participate in BSI XD leadership forums, contribute to shared practices and standards, and surface patterns from ML that have function-wide implications.
• Operational Excellence: Manage team capacity and allocation, work intake and prioritization in partnership with the Group XD Lead, and delivery visibility. Ensure the team is focused on the highest-value work and that commitments are trackable and communicated proactively.
• Perform other duties as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees