Senior Director, Engineering, Service

The Coca-Cola Company•Atlanta, GA

About The Position

The Senior Director of Technology is accountable for the technical leadership, engineering strategy, and delivery excellence of a portfolio of product teams operating under a modern Product Operating Model. This role manages a group of Tech Leads embedded within durable, cross-functional product teams and ensures technology decisions accelerate customer outcomes, business results, and long-term platform health. This leader is a multiplier, raising the technical bar, improving decision quality, and enabling teams to move fast without sacrificing quality, security, or scalability. Core Accountabilities` Product Model Leadership • Partner with Product and Design leadership to co-own outcomes, not output. • Ensure Tech Leads actively contribute to product discovery, feasibility assessment, and rapid experimentation. • Translate product strategy into cohesive technical direction across teams. Technical Strategy & Architecture • Own the technical vision and architecture guardrails for the product portfolio. • Balance near-term delivery with long-term platform sustainability. • Drive architectural consistency while enabling team-level autonomy. • Make explicit trade-offs across speed, cost, risk, and scalability. Engineering Execution • Ensure teams consistently deliver reliable, secure, and high-quality software. • Establish and enforce engineering standards (CI/CD, testing, observability, security, resilience). • Remove systemic impediments to flow and throughput. • Use data to continuously improve delivery performance (cycle time, reliability, defects, availability). Tech Lead Management & Development • Directly manage and develop a cohort of Tech Leads. • Set clear expectations for technical leadership, decision-making, and collaboration. • Coach Tech Leads to operate as strong partners to Product Managers and Designers. • Build bench strength through mentoring, succession planning, and targeted growth plans. Organizational & Cross-Enterprise Influence • Serve as a senior technology voice with peers in Product, Architecture, Security, Data, and Operations. • Influence funding, sequencing, and prioritization through evidence-based recommendations. • Ensure compliance with enterprise risk, security, and regulatory requirements without slowing teams unnecessarily. Business Partnership & Executive Communication • Act as a primary technology partner to business leadership, translating business strategy, customer needs, and market dynamics into clear technical direction and delivery plans. • Build and sustain trusted relationships with senior business stakeholders by communicating progress, trade-offs, risks, and investment decisions in clear, outcome-focused language. • Ensure Tech Leads are effective communicators who can explain technical decisions in business terms and engage confidently with non-technical audiences. • Represent technology with external customers, partners, and vendors, articulating product capabilities, roadmap intent, architectural posture, and delivery commitments with credibility and clarity. • Proactively surface and frame technology constraints, dependencies, and risks early, enabling informed business decisions rather than late surprises. • Drive alignment across Product, Engineering, and Business teams by ensuring shared understanding of goals, success measures, and value realization. Success Measures • Product teams consistently achieve customer and business outcomes. • Improved engineering throughput and predictability. • Reduced technical risk and unplanned work. • Strong Tech Lead engagement, retention, and readiness for broader leadership. • Platforms that scale with the business and reduce the marginal cost of delivery. Leadership Profile • Outcome-oriented, not feature-driven • Strong technical taste and decision clarity • Comfortable with ambiguity and rapid learning • Coaches leaders rather than directing tasks • Holds teams accountable while creating psychological safety

Requirements

Bachelor’s degree preferably in computer science or related field or equivalent work experience in the Product Operating Model.
Prefer 8+ years experience leading a Product technology team
Proven success leading product teams in continuous discovery and delivery.
Strong system design and architecture expertise in modern cloud-native environments.
Deep understanding of DevOps, SRE, and secure-by-design principles.
Demonstrated ability to coach senior engineers and scale teams.

Responsibilities

Partner with Product and Design leadership to co-own outcomes, not output.
Ensure Tech Leads actively contribute to product discovery, feasibility assessment, and rapid experimentation.
Translate product strategy into cohesive technical direction across teams.
Own the technical vision and architecture guardrails for the product portfolio.
Balance near-term delivery with long-term platform sustainability.
Drive architectural consistency while enabling team-level autonomy.
Make explicit trade-offs across speed, cost, risk, and scalability.
Ensure teams consistently deliver reliable, secure, and high-quality software.
Establish and enforce engineering standards (CI/CD, testing, observability, security, resilience).
Remove systemic impediments to flow and throughput.
Use data to continuously improve delivery performance (cycle time, reliability, defects, availability).
Directly manage and develop a cohort of Tech Leads.
Set clear expectations for technical leadership, decision-making, and collaboration.
Coach Tech Leads to operate as strong partners to Product Managers and Designers.
Build bench strength through mentoring, succession planning, and targeted growth plans.
Serve as a senior technology voice with peers in Product, Architecture, Security, Data, and Operations.
Influence funding, sequencing, and prioritization through evidence-based recommendations.
Ensure compliance with enterprise risk, security, and regulatory requirements without slowing teams unnecessarily.
Act as a primary technology partner to business leadership, translating business strategy, customer needs, and market dynamics into clear technical direction and delivery plans.
Build and sustain trusted relationships with senior business stakeholders by communicating progress, trade-offs, risks, and investment decisions in clear, outcome-focused language.
Ensure Tech Leads are effective communicators who can explain technical decisions in business terms and engage confidently with non-technical audiences.
Represent technology with external customers, partners, and vendors, articulating product capabilities, roadmap intent, architectural posture, and delivery commitments with credibility and clarity.
Proactively surface and frame technology constraints, dependencies, and risks early, enabling informed business decisions rather than late surprises.
Drive alignment across Product, Engineering, and Business teams by ensuring shared understanding of goals, success measures, and value realization.