Senior Director Engineering, Growth – PayPal Consumer App

PayPal•San Jose, CA

49d•Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: We're looking for a bold, customer-obsessed engineering leader to own the growth of the PayPal Consumer App. You’ll drive the strategy, execution, and optimization of how millions of people discover, sign up for, and engage with PayPal. Your work will directly shape the front door of our ecosystem — from the first time someone hears about us, to their first transaction, and beyond. Meet our team: The Growth team sits at the intersection of product, platform, and marketing. We operate like a startup inside PayPal — fast-moving, data-informed, and focused on outcomes. Our mandate is to fuel the expansion of PayPal’s consumer base, and we do that by building seamless signup flows, impactful communication channels, and entry points that convert.

Requirements

12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
5 years of experience leading others
Proven experience in senior software engineering leadership roles, driving the development of large-scale consumer-facing products, preferably with prior fintech experience.
Strong technical background in developing solutions across distributed systems, with advanced experience within mobile and web.
Deep understanding of funnels, onboarding, personalization, and communication strategies.
Proven track record driving measurable business impact through growth-focused initiatives.
Comfortable operating at both the strategic and tactical level — you know when to zoom in or out.
Outstanding communication skills, capable of conveying complex technical ideas to non-technical stakeholders.
Highly collaborative, fast-moving, and customer-first mindset.
Excellent strategic thinking

Responsibilities

Directs and controls the best practices and procedures within multiple domains within engineering through subordinate leaders
Develops methods, techniques and evaluation criteria for projects, programs, and people across multiple domains and at an enterprise level
Owns relationship with executives and SLT to drive alignment and the creation of business AND technical objectives that will be executed within their organization
Responsible for the delivery of high complexity projects/programs with Enterprise impact
Develops and executes software development strategy to achieve key business and technical objectives which contributes to the development of overall engineering strategy
Consistently works with abstract ideas or situations across software development and engineering, assessing variables, evaluating fundamental issues, and providing direction for engineering
Defines organizational roadmap and ensures alignment with PayPal-wide objectives.
Sets high level organizational strategy and budget across multiple domains
Collaborates with direct team, managers in org, stakeholders, managers in other orgs, external partners, business stakeholders, technology & business leadership
Craft and own the Growth strategy for the PayPal Consumer App in close collaboration with Product, Design, Marketing, and Analytics.
Lead and inspire teams responsible for conversion, engagement, app activation, and lifecycle retention.
Define and prioritize initiatives that remove friction and drive meaningful outcomes at scale.
Partner with leadership across the company to align growth goals with broader business priorities.
Build a culture of high ownership, rapid experimentation, and continuous improvement.
Use data as your compass — but never lose sight of the customer experience.
Assess talent at all stages of the employee life cycle including recruiting, hiring, and offboarding.
Lead and inspire teams across global locations.