Senior Director, Digital Product Operations

College Board•New York, NY

2d•$112,000 - $160,000•Remote

About The Position

As the Senior Director, Digital Product Operations, you are a strategic and operational leader who brings clarity, structure, and data-informed decision-making to complex product environments. You lead with empathy and purpose, building systems that empower teams to deliver meaningful outcomes for learners and educators. In this role, you will lead the evolution of how College Board’s Digital Product organization plans, operates, and measures success. As we scale our digital assessment platform from an internal delivery model to a SaaS solution supporting multiple assessments, you will define and drive the operational strategies that enable teams to plan strategically, deliver efficiently, and continuously improve. You will set the vision, frameworks, and priorities for Product Operations and while leading a small, high-performing team responsible for executing them. Together, you will design the systems, processes, and rituals that bring clarity, transparency, and predictability to how we deliver digital products, directly connecting our mission to measurable outcomes for students and educators. You will partner closely with Product, Technology, and Design to strengthen how we manage planning cycles, cross-team dependencies, and delivery readiness. You will also collaborate with Engagement and Reach, Operations, and other go-to-market partners to ensure product launches and updates are well-coordinated, well-communicated, and informed by user and customer insights. This is a unique opportunity to architect and scale a critical function at the heart of College Board’s digital transformation, helping us deliver secure, innovative, and AI-enabled digital assessments that empower millions of students to own their future.

Requirements

10+ years of experience in product operations, with a strong focus on leading complex environments within digital product or SaaS organizations.
At least 2+ years of people leadership experience, with a demonstrated ability to lead and manage teams effectively in large-scale SaaS environments.
Demonstrated success designing and scaling product planning, governance, and delivery frameworks that drive operational excellence and cross-team alignment.
Experience leading or partnering on data and metrics integration within product organizations, using insights, dashboards, and analytics to improve performance and decision-making.
Deep knowledge of product lifecycle tools such as Jira, Productboard, and Confluence, and experience establishing governance and best practices for their use.
Strong communication and collaboration skills, with the ability to align senior stakeholders across Product, Engineering, Design, and go-to-market functions.
A track record of enabling effective go-to-market coordination, ensuring launches, release communications, and internal enablement efforts are seamless and informed by customer feedback.
A strategic and inclusive leadership style: you set clear priorities, build effective team structures, plan for future needs, and foster a culture of belonging.
A proven ability to drive performance and growth: you set high expectations, deliver real-time, evidence-based feedback, and coach team members to take smart risks, stretch their skills, and achieve meaningful impact.
The ability to travel 5-7 times a year to College Board offices or on behalf of College Board business.
A passion for expanding educational and career opportunities and mission-driven work
Authorization to work in the United States for any employer
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort learning and applying new digital tools independently and proactively.
Clear and concise communication skills, written and verbal
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.