Senior Director, Data Science - Acquisition & Retention

SimpliSafe • Boston, MA

2h • $245,000 - $300,000 • Hybrid

About The Position

We are seeking a Senior Director of Data Science - Acquisition & Retention to build and lead a centralized data science organization responsible for driving measurable, incremental Subscriber Growth and Customer Lifetime Value (CLV) across acquisition, retention, and monetization.
This role is designed for a leader who has built and operated production-grade decision systems at scale, and who understands how advanced modeling, optimization, and AI translate into durable business advantage. The Senior Director will transform data science from an embedded analytics function into a core growth capability, deeply integrated into marketing and product execution.

Requirements

• 10+ years of experience in data science, applied machine learning, or decision science, including senior leadership roles.
• Demonstrated success delivering business-critical ML systems with direct revenue or CLV impact.
• Deep expertise in customer modeling, retention analytics, and growth optimization.
• Strong experience operationalizing models into production environments.
• Ability to communicate complex technical concepts clearly to senior business leaders.

Nice To Haves

• Experience building personalization or recommendation systems at scale.
• Familiarity with advanced optimization approaches beyond traditional experimentation.
• Background in growth, marketing science, or lifecycle management.
• Experience leading centralized data science teams in complex, cross-functional organizations.

Responsibilities

• Set the Vision and Operating Model
• Define the long-term vision and near-term roadmap for acquisition and retention data science.
• Establish CLV as the primary optimization currency across marketing, lifecycle, and product decisions.
• Shift the organization from analysis and experimentation toward automated, learning decision systems.
• Serve as a senior thought partner to executives on personalization, AI strategy, and growth optimization.
• Drive Revenue and Retention Impact
• Own delivery of incremental revenue, retention lift, and acquisition efficiency gains attributable to data science initiatives.
• Deploy predictive CLV and churn models that actively inform media investment, offer strategy, and customer experiences.
• Partner with Marketing and Media teams to integrate advanced signals into bidding, targeting, and budget allocation.
• Lead AI-driven optimization of product feeds and creative inputs for paid media and marketplaces.
• Build Decision Systems, Not Just Models
• Lead development of: Real-time and event-driven CLV models Churn and lifecycle propensity models Customer- and context-aware decisioning frameworks
• Move beyond traditional A/B testing toward personalization with multiple right answers, using approaches such as bandits, reinforcement learning, and agent-based optimization.
• Ensure models are embedded into production workflows where they drive consistent, automated action.
• Develop Platforms and Signals
• Build proprietary customer and product signals that compound in value over time.
• Oversee real-time scoring pipelines and integration with marketing, product, and data platforms.
• Establish standards for model quality, monitoring, governance, and responsible use of AI.
• Lead and Scale the Team
• Consolidate and lead a team of data scientists focused on acquisition and retention.
• Hire, mentor, and retain high-performing applied ML and decision science talent.
• Create an operating environment that emphasizes ownership, speed, and measurable impact.
• Partner closely with Analytics, Data Engineering, Marketing, Ecommerce, Product, and Technology leaders.

Benefits

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
• The target annual base pay range for this role is $245,000 to $300,000.
• Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed