Senior Director, Customer Success & Delivery

Armada

1d • $231,000 - $288,000 • Remote

About The Position

Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.
With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us.
Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.
About Armada
Armada delivers sovereign, mission-ready AI infrastructure designed to operate where traditional cloud and centralized data center models cannot. Our platform includes Atlas as the control plane, Galleon modular edge data centers powered by the Armada Edge Platform, and Leviathan, Armada’s AI Factory, which partners with Bridge, our GPU-as-a-Service offering.
Together, these capabilities enable secure, resilient AI operations across classified, regulated, and mission-critical environments, supporting defense, intelligence, energy, and industrial enterprises.
The Americas and US Federal markets are strategic priorities for Armada. Customers across defense, intelligence, civilian agencies, and enterprise sectors require infrastructure that meets the highest standards for security, compliance, resilience, and operational control.
This role ensures Armada’s platform is successfully deployed, adopted, and operated across both FedRAMP-regulated and classified environments as well as commercial enterprise customers throughout the Americas.
Role Overview
The Senior Director of Customer Success & Delivery for Americas & US Federal leads Armada’s post-sales organization across the region, ensuring successful deployment, operational excellence, and long-term customer value realization.
This role owns the full post-award lifecycle, from onboarding and deployment through production operations, customer success, and expansion. The Senior Director leads teams of Technical Account Managers, Forward Deploy Engineers, and Mission Success Engineers responsible for delivering Armada’s AI infrastructure platform in complex enterprise and federal environments.
The position combines delivery leadership, technical credibility, and executive customer engagement to ensure Armada becomes a trusted long-term partner to mission owners and enterprise leaders.
Success is measured by customer adoption, mission outcomes delivered, operational stability, renewals, and platform expansion across the Americas.

Requirements

• 10+ years of experience in customer success, technical delivery, program leadership, or professional services
• Experience leading large enterprise or federal technology deployments
• Active TS/SCI clearance preferred; Full Scope Polygraph strongly desired
• Strong technical foundation in AI infrastructure, edge computing, data center platforms, and GPU-accelerated workloads
• Demonstrated success delivering outcomes in regulated, classified, or mission-critical environments
• Executive-level communication skills with experience engaging senior government and enterprise stakeholders

Nice To Haves

• Direct experience with FedRAMP Moderate or High environments
• Background supporting DoD, Intelligence Community, or federal civilian agencies
• Experience operating in disconnected, denied, or edge environments
• Experience scaling AI or compute infrastructure from pilot to production

Responsibilities

• Own Customer Success and Delivery outcomes across US Federal and Americas enterprise customers
• Define and operate a regional post-sales model aligned with both commercial enterprise requirements and federal security frameworks
• Translate customer mission and business objectives into structured success plans, milestones, and measurable outcomes
• Drive long-term retention, expansion, and platform adoption through consistent execution and customer trust
• Own the post-award lifecycle from contract execution through deployment, activation, and steady-state operations
• Ensure rapid time-to-value for AI workloads deployed on Armada’s edge infrastructure platform
• Lead delivery governance across hardware, networking, platform infrastructure, and AI workload readiness
• Establish repeatable deployment playbooks, delivery processes, and operational runbooks suitable for both enterprise and government environments
• Lead deployments operating under FedRAMP Moderate and High environments and classified infrastructure requirements
• Partner with federal security and compliance teams on ATO processes, continuous monitoring, and audit readiness
• Ensure deployments align with NIST 800-53 controls, federal risk management frameworks, and agency-specific security requirements
• Serve as the senior escalation authority for accreditation, compliance, and security-related concerns
• Maintain strict adherence to clearance protocols, need-to-know requirements, and operational security standards
• Build trusted advisor relationships with senior government officials, enterprise executives, and mission leaders
• Lead executive program reviews and operational governance sessions focused on mission impact, system reliability, and roadmap alignment
• Communicate value in terms of mission effectiveness, operational resilience, and measurable business outcomes
• Maintain credibility in high-stakes, sensitive operational environments
• Drive adoption of Atlas, Galleon with AEP, and Leviathan AI Factory deployments integrated with Bridge GPU-as-a-Service
• Support transitions from pilot environments to full production deployments
• Identify opportunities to expand deployments into additional agencies, regions, or enterprise programs
• Partner closely with Sales and Capture teams to drive expansion while preserving strong post-award trust
• Define and monitor customer health indicators tied to mission success, platform adoption, and operational stability
• Identify risks early and drive cross-functional resolution across engineering, product, and security teams
• Lead executive-level escalations and crisis management when required
• Build and scale a regional Customer Success organization across the Americas
• Recruit and develop teams including: Technical Account Managers Forward Deploy Engineers Mission Success Engineers Customer Success leaders
• Create a culture of accountability, discretion, and mission-first execution
• Ensure teams operate in compliance with federal security requirements and enterprise governance standards
• Partner closely with Product, Engineering, Security, Compliance, and Government Programs teams
• Represent the voice of Americas customers in product roadmap decisions and service delivery models
• Help shape Armada’s global delivery framework and FedRAMP operating model

Benefits

• Medical, dental, and vision (subsidized cost)
• Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
• Retirement plan options, including 401(k) and Roth 401(k)
• Unlimited paid time off (PTO)
• 15 paid company holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed