Senior Director, Credit & Accounts Receivable
About The Position
The Senior Director, Credit and Accounts Receivable is a strategic leadership role responsible for setting the vision, governance, and performance of enterprise-wide credit and accounts receivable operations. This role requires a proven leader with deep financial acumen, strong risk management expertise, and the ability to influence at executive level. It also requires a proven track record of people leadership and working effectively with a managed service provider to deliver key results for the enterprise. The successful candidate will balance customer growth with disciplined credit risk management while driving working capital optimization. This role partners closely with senior leaders across the organization to deliver sustainable business results. What You’ll Do for Us Set the global strategy and operating model for Credit and Accounts Receivable, including credit policy, risk governance, collections strategy, and cash application, ensuring alignment with business and growth objectives Develop management reporting mechanisms supporting daily, weekly, monthly tracking of accounts receivable performance Continuously review and analyze existing customers to ensure that account balances are within pre-determined credit lines and payment trends are in line with company standards Obtain and analyze credit reports, customer financial statements or other collateral as required to support the extension of credit to customers and approve credit limits Evaluate various customer payment risks, review “high risk” accounts and facilitate escalation of collections including turning over to collection / third-party agencies for account resolution Provide input into the forecasting process as it relates to collections, providing guidance for goal attainment and feedback to management relating to ongoing accounts receivable status Develop and drive process best practices ensuring consistency and compliance with company controls and policies, and adherence to the Chart of Authority (COA) Lead the successful execution of internal and external audits Provide leadership regarding the implementation of new business models, customer strategies, or sales initiatives, fostering an environment of operational excellence and promoting continuous improvement practices Champion digital transformation, automation, and process standardization initiatives to modernize Credit and AR operations and enhance scalability Serve as a consultant and subject matter expert regarding business policies, processes, procedures, and measures that drive the realization of business strategies (e.g., credit risk, accounts receivable management) Develop and maintain relationships with senior finance and business leaders Responsible for execution of the overall talent strategy for Credit & A/R team, including recruitment, hiring, training, employee development and performance management Lead and develop a high-performing organization, fostering a culture of accountability, continuous improvement, and customer-centricity Participate in industry credit groups and represent the company at industry conferences
Requirements
- Bachelor’s degree in Finance, Accounting, Business, or related field; MBA or advanced degree a plus.
- 10+years of experience in Credit Risk Management, Accounts Receivable, Cash Application, Deduction Management, Finance or Accounting
- Month end closing processes and knowledge of accounting principles
- SAP FI, Accounts Receivable experience strongly preferred
- 5+years prior experience at management level required including prior management and employee development experience including the direct supervision of both management and staff level employees
- Proven track record in successfully leading teams
- Demonstrated success partnering with senior executives and influencing across Sales, Legal, and Finance to drive balanced risk and growth outcomes
- Strong analytical, strategic thinking, and decision-making skills, with experience leveraging data and digital tools to drive performance
- Excellent leadership, communication, and change management skills, with a track record of building and developing high-performing teams
Nice To Haves
- MBA or advanced degree a plus.
- SAP FI, Accounts Receivable experience strongly preferred
Responsibilities
- Set the global strategy and operating model for Credit and Accounts Receivable, including credit policy, risk governance, collections strategy, and cash application, ensuring alignment with business and growth objectives
- Develop management reporting mechanisms supporting daily, weekly, monthly tracking of accounts receivable performance
- Continuously review and analyze existing customers to ensure that account balances are within pre-determined credit lines and payment trends are in line with company standards
- Obtain and analyze credit reports, customer financial statements or other collateral as required to support the extension of credit to customers and approve credit limits
- Evaluate various customer payment risks, review “high risk” accounts and facilitate escalation of collections including turning over to collection / third-party agencies for account resolution
- Provide input into the forecasting process as it relates to collections, providing guidance for goal attainment and feedback to management relating to ongoing accounts receivable status
- Develop and drive process best practices ensuring consistency and compliance with company controls and policies, and adherence to the Chart of Authority (COA)
- Lead the successful execution of internal and external audits
- Provide leadership regarding the implementation of new business models, customer strategies, or sales initiatives, fostering an environment of operational excellence and promoting continuous improvement practices
- Champion digital transformation, automation, and process standardization initiatives to modernize Credit and AR operations and enhance scalability
- Serve as a consultant and subject matter expert regarding business policies, processes, procedures, and measures that drive the realization of business strategies (e.g., credit risk, accounts receivable management)
- Develop and maintain relationships with senior finance and business leaders
- Responsible for execution of the overall talent strategy for Credit & A/R team, including recruitment, hiring, training, employee development and performance management
- Lead and develop a high-performing organization, fostering a culture of accountability, continuous improvement, and customer-centricity
- Participate in industry credit groups and represent the company at industry conferences
Benefits
- Offer opportunities to grow your finance career within a globally recognized organization with a strong culture of learning and development
- Offer competitive compensation and a comprehensive benefits package designed to support long-term success
- Enable meaningful leadership impact within a culture that values innovation, inclusion, and continuous growth
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
