Senior Director, Cloud Operations

Greenway Health

About The Position

The Director, Cloud Operations leads cloud operations and production support functions, ensuring system reliability, performance, and operational efficiency. This role is responsible for stabilizing and improving production environments while driving operational discipline, automation, and measurable service improvements. May also lead targeted transformation initiatives where foundational capabilities or processes need to be established.

Responsibilities

Own end-to-end production support across all customer-facing and internal platforms
Ensure high availability, performance, and recoverability of systems
Establish and enforce incident management, problem management, and change control disciplines
Drive measurable improvements in uptime, MTTR, and change success rates
Lead multi-cloud and/or hybrid cloud operations strategy
Ensure secure, scalable, and cost-optimized infrastructure environments
Drive infrastructure automation and Infrastructure-as-Code adoption
Oversee capacity planning, performance optimization, and resiliency engineering
Oversee systems engineering standards, patching, configuration management, and platform lifecycle management
Lead enterprise networking strategy, reliability, and modernization initiatives
Reduce single points of failure and operational risk exposure
Build and mature SRE and observability practices
Implement monitoring, alerting, and automation frameworks
Establish operational KPIs and executive dashboards
Partner cross-functionally with Engineering, Security, and Product teams to improve production readiness
Build, mentor, and retain a high-performing operations organization
Establish clear accountability, ownership, and performance standards
Foster a culture of urgency, collaboration, and continuous improvement