Senior Director, Cloud Network Operations

JLL•Chicago, IL

3d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Jones Lang LaSalle, an international commercial real estate firm, is seeking a skilled and motivated Sr. Director of Cloud Network Operations with expertise in both traditional network infrastructure and cloud network infrastructure technologies to join our IT team. The successful candidate will be responsible for overseeing the delivery of global cloud and on-prem network operational services to our clients and users, ensuring exceptional quality and customer satisfaction. The ideal candidate will have a strong background in managing global technical teams, previous hands-on experience in cloud networking, data center and edge office networking and infrastructure as well as previous network infrastructure architecture experience. Previous experience with cloud and data center networks setup and support and previous experience and knowledge with operational support of cloud and data center network infrastructure.

Requirements

Masters/bachelor’s degree in information & computer science.
10+ years of technical hands-on network support.
5+ years as previous network architect experience.
5+ years in technical management of network operations.
4+ years' experience in deploying cloud networks and operational support.
7+ years of leading and managing global teams.
7+ years of IT operational delivery support.
7+ years of Customer Service and Leadership.
Strong understanding of cloud and on-prem networking, including troubleshooting skills.
Experience in successfully deploying and managing networking in a global data centre environment and public clouds such as AWS and Azure.
Familiarity with ITIL disciplines and best practices.
Strong conflict management and problem-solving skills in a diverse and large-scale enterprise environment.
Excellent communication and presentation skills, with the ability to effectively engage with senior executive leadership.
Experience in managing outsourced vendors and environments for network support.
Strong operational ability in managing a complex and geographically dispersed enterprise network environment.
Strong decision-making and operational skills.
Self-starter, motivator, and ability to work independently or in a team.
Proven experience in cloud network operations management, preferably in a large-scale enterprise environment.
Strong knowledge of cloud infrastructure, including AWS, Azure, or Google Cloud Platform.
In-depth understanding of network protocols, routing, switching, and firewall technologies.
Familiarity with network monitoring tools, such as Data Dog, Thousand Eyes and PRTG
Excellent problem-solving and analytical abilities to identify and address network performance issues.
Experience in building strong global technical teams to support cloud and on-prem networking.
Strong knowledge of cloud networking and support for Azure and AWS.

Responsibilities

Lead and mentor a diverse team, fostering a collaborative culture to drive innovation in global network operations.
Ensure compliance with security and regulatory requirements, proactively identifying and addressing risks and vulnerabilities.
Develop and implement operational policies, procedures, and standards to maintain reliable and secure cloud and on-prem networks.
Ensure uninterrupted operation of the network in cloud and data centres, implementing strategies for maintenance, upgrades, and scalability.
Efficiently manage network outages, minimizing impact on business operations.
Lead capacity planning efforts, aligning network resources with business requirements.
Collaborate cross-functionally to plan and execute global network projects.
Drive network optimizations, including location moves, consolidations, and enhancements.
Develop and maintain comprehensive disaster recovery and business continuity plans.
Conduct regular testing and exercises to validate the effectiveness of plans.
Analyze network performance metrics, identifying areas for improvement and implementing corrective actions.
Serve as a point of escalation for incidents, coordinating response efforts.
Implement best practices, automate processes, and stay current with network technologies.
Act as a strategic liaison between the team and senior executives.
Foster communication and collaboration across departments to address cross-functional challenges.
Collaborate with vendors to ensure reliable network services for cloud and global data centres.
Prepare and deliver comprehensive reports to senior executives, summarizing network performance and ongoing projects.
Provide actionable recommendations to improve the stability of network operations.
Align network operations with strategic goals and objectives.
Participate in executive meetings for planning, budgeting, and resource allocation.
Work closely with senior executives to manage the budget for network operations.
Justify investment requests, highlighting ROI and business benefits.
Monitor and troubleshoot network performance issues, ensuring high availability and minimal downtime.
Implement network monitoring tools to track network performance metrics and proactively identify and resolve potential issues.
Develop and enforce network operations policies, procedures, and standards to maintain the efficiency and security of the cloud network.
Collaborate with vendors and service providers to ensure compliance with service level agreements (SLAs) and resolve network-related service issues.
Lead and mentor a team of network engineers and administrators, providing guidance, support, and professional development opportunities.
Assign tasks, set priorities, and ensure timely completion of network-related projects and initiatives.
Foster a collaborative work environment, encouraging knowledge sharing and cross-training to enhance team performance.