Senior Director, Client Relationship Management SPN (Service Provider Network)

Cox Enterprises • Atlanta, GA

22h • Hybrid

About The Position

Cox Fleet is transforming the fleet services landscape through a connected, data-driven ecosystem that unites fleets with a nationwide network of high-quality service providers. As part of Cox Automotive, Cox Fleet delivers a digital-first platform that streamlines maintenance event management, enhances transparency, and empowers customers with real-time insights. By combining technology, analytics, and a robust service provider network, Cox Fleet enables fleets, operators, and mobility partners to reduce downtime, improve operational efficiency, and focus on their core business. With a commitment to leading the way toward more efficient, highly skilled, and scalable service solutions, Cox Fleet is building the future of the fleet industry – one that is ready to meet the evolving demands of modern mobility. The Senior Director, Client Relationship Management serves as the strategic leader responsible for the vision, performance, and growth of Cox Fleet’s Service Provider Network (SPN) – a foundational pillar of Cox Fleet. This role oversees the development of a scalable, digitally connected vendor ecosystem that supports nationwide maintenance needs, drives consistency and compliance, and strengthens service delivery across the network.

Requirements

• BA/BS degree required + 12 or more years of relevant work experience with at least 7 years experience in a leadership role OR MS degree + 10 years of experience OR Ph.D. degree + 7 years of experience OR 16 + years of experience with no degree
• Prior experience in Fleet Management, Fleet Maintenance, or Service Provider/Vendor relations required.
• Proven track record in scaling vender networks, management compliance, and leading cross-functional teams.
• Expertise in process improvement, operational excellence, and change management.
• Strong executive communication, negotiation, and relationship-building skills.
• Demonstrated ability to thrive in a dynamic, fast-paced environment.
• Customer Advocacy: Championing customer needs and experience at the highest level.
• Operational Excellence: Leading transformation and continuous improvement across, large, complex organizations.
• To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Provide leadership over the long-term vision, strategy, and operational excellence of the Service Provider Network, ensuring a best-in-class service experience for fleet clients and strategic service partners.
• Lead enterprise-level transformation initiatives to scale the SPN into a high-growth, technology-enabled model using proprietary fleet technology, automation, and digital workflows.
• Serve as a champion for innovation across vendor management, digital enablement, and process optimization, driving measurable improvement in service quality, efficiency and customer satisfaction.
• Cultivate and expand relationships with key service providers, strengthen partnership, performance, and alignment with Cox Fleet’s strategic, operational, and quality standards.
• Develop and implement a comprehensive performance management framework for service providers, including setting clear KPIs, service standards, compliance requirements, and continuous improvement expectations.
• Leverage advanced analytics, operational insights, and data-driven methodologies to optimize network performance, enhance accountability, and identify opportunities to unlock value for clients, service partners, and the business.
• Design and lead recognition strategies that celebrate high-performing providers and reinforce a culture of excellence, partnership, and operational integrity across the network.
• Partner cross-functional with Product, Sales, Finance, Customer Care, and other internal teams to ensure seamless integration, alignment, and execution of SPN initiatives and service models.
• Serve as a strategic advisor to senior business leaders and external partners, influencing decision-making and securing alignment to long-term SPN and Cox Fleet priorities.
• Oversee budget development, forecasting, and resource planning to support operational objectives and strategic growth of the Service Provider Network.
• All other duties as assigned.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Director