Senior Director Client Management - Luminare Health

Luminare Health • Pribble, VA

13d

About The Position

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary The Head of Client Management will play an integral role in the growth and success of Luminare Health, the region, and the Client Management team. This individual will be provide strategic thought leadership, new product and/or initiative rollout, and team leadership for their region, and the broader Luminare Health organization. This position will be responsible for the development of the regional client management budget, staff modeling, and goal setting, aligned with the goals and direction of the organization. This position will also require primary oversight of a small book of self-funded clients. In addition to working closely with the entire Client Management team, Luminare Health departments, consultants, and vendors, the Head of Client Management will have the personal responsibility for one key regional client.

Requirements

• 7+ years Client Management experience
• Previous experience managing a Client Management team
• Possess keen understanding of Luminare Health business strategy
• Project Management: prioritizes process, establish and meet deadlines, manages diverse group of individuals to meet time critical deadlines and complete tasks
• Communication Skills: demonstrate effectiveness in both written and verbal skills, is able to effectively persuade, shares information in concise manner
• Interpersonal Skills: relates well to all kinds of people, inside and outside of the organization; builds appropriate rapport; uses diplomacy and tact; can diffuse high tension situation comfortably
• Cross Functional Team Building: successfully blends people into teams; establishes purpose of team; creates strong morale; shares successes; gains respect of team
• Self-motivated: makes things happen; energized by challenge; understands the importance and impact of assignments and tenaciously move toward completion
• PC literacy/Microsoft office
• Bachelor degree in related field
• Candidate must reside in the following states to be considered: IL, MT, NM, OK, TX, IN, MO, WI, IA, KS, NC, PA

Nice To Haves

• State insurance license
• Consultative selling skills

Responsibilities

• Providing strategic thought leadership and direction for the region and Luminare Health focusing on: Setting the strategy, and direction to drive high levels of service and retention for all clients within the region Analyzing monthly reports, industry and client specific results to proactively identify trends, and setting appropriate direction Being the “face of Luminare Health” within the market, and with clients, providing direction, establishing credibility and trust, and represent the best interests of Luminare Health proactively addresses issues, and communicates findings and suggestions to clients and the senior management team This will require attending/participating in annual renewal meetings, assisting with relationship development with clients and brokers & attending meetings with regional president and client managers to review renewal strategy
• Providing ongoing support, direction, and leadership to the entire Client Management team consistent with the Luminare Health business philosophy to include: Assigning and monitoring CM, CC and Sales/Marketing workloads Facilitating the ongoing education and development of the Client Management staff regarding industry trends, regulatory changes, and new product designs and features his will require the commitment to assisting current team members with day-to-day client issues, high priority issue resolution to include Supporting the Client Management team with new client implementations process by working collaboratively with other Luminare Health functions, adhering to project plans, timetable, and providing direction to ensure a smooth and seamless transition.
• Personally providing client management support to key Luminare Health Client(s) Functioning as the key point of contact, providing consultative support, a high level of customer service, and working proactively across Luminare Health departments to meet client needs, and resolving client issues in a timely and equitable way Ensure strong client relationships are established and maintained through personal contact with clients, phone calls, visits, or entertaining. Analyzing monthly reports, proactively addresses issues, and communicates findings and suggestions to clients Driving upsales of products and services as appropriate
• Performing other duties as needed/assigned.

Benefits

• At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.
• This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees