Senior Director, Client Engagement

PUBLICIS GROUPE • Boston, MA

63d

About The Position

As Senior Director of Client Engagement at Epsilon, you'll be the leader and driving force behind orchestrating large teams that deliver MarTech and Data solutions and services for one or more of our Healthcare enterprise clients. Client Engagement drives client outcomes and value through day-to-day partnership with clients and internal teams. We lead orchestration and integration of Epsilon teams, products and services to deliver contracted work in a more consistent manner across functional teams. Through your leadership, you'll foster cohesive, strategic relationships that highlight our commitment to ensuring successful engagement and contributing to business growth, through both internal and external relationships. You'll be accountable for overall client satisfaction, tying Epsilon value to client's business objectives, and overall profitability.

Requirements

• Experience managing large teams (client teams comprised of more than 50 people)
• Has in-depth understanding of clients/industries supported and apply business offerings at the senior level.
• Strong skills at relationship-building, cross-organizational partnering, and driving results through influence and negotiation.
• High acumen of service operations, contracting, and financials.

Nice To Haves

• Experience leading the client relationship management and delivery of a long-term strategic account.
• Expertise and knowledge in the full ecosystem of MarTech and Data solutions.
• Healthcare industry experience with an understanding of the trends and challenges.

Responsibilities

• Scalable, repeatable processes, improvement, quality measures and governance that ensure excellence in delivery of client solutions and retention of business.
• Effectively build cross-functional alignments with sellers and other delivery leaders
• Apply strategic thinking to create and execute a plan to achieve project goals tied to customer business outcomes.
• Actively work to streamline engagement delivery focusing on improving value to our customers.
• Facilitate communication between the client, project team and other stakeholders. Contribute to knowledge sharing and lessons learned within the organization.
• Work in a large, multicultural, and "matrixed" organization that is geographically dispersed.
• Establish client relationships and ensure client satisfaction with products/services.
• Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement.
• Develop talent and provide timely feedback on performance for both direct reports and cross functional teams.
• Lean in as a leader to orchestrate across multiple solution and products to meet client needs, translating and adjusting expectations between internal and external stakeholders.
• Orchestrate across delivery teams to deliver products or services for clients with ability to translate and adjust expectations between internal and external teams and manage overall client margin to original contract.
• Lead a matrixed, cross functional team; and provide timely performance feedback.
• Apply business and financial acumen to achieve measurable business results for customer success.
• Identify Client growth opportunities by understanding the Client's business needs and the value that Epsilon delivers.

Benefits

• Flexible time off (FTO), 15 paid holidays
• Paid sick time
• Parental/new child leave, childcare & elder care assistance, adoption assistance
• Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees