Senior Director, CFC CRM Lifecycle & Value Lead

Pfizer • Lake Forest, IL

1d • Hybrid

About The Position

The Senior Director, CFC CRM Platform Lifecycle & Value Lead is accountable for the post‑launch, business‑as‑usual ownership of the CFC CRM platform across all live markets. This role reports directly to the CFC & Marketing CRM Product Portfolio Lead within the Chief Marketing Office (CMO). This role ensures the platform is embedded, adopted, operated, and continuously optimized to deliver sustained business value, while remaining stable, compliant, and scalable over time. The role owns the operational lifecycle of CFC CRM once markets are live, including stabilization following migration, ongoing prioritization of market needs, BAU configuration and enhancements, adoption and enablement, operational processes, and success measurement. Acting as the primary bridge between global product strategy and market execution, this leader ensures global capabilities translate into effective, locally embedded solutions. Working closely with regional and market teams, the role manages the intake and prioritization of one‑off market requests, oversees last‑mile configuration, and ensures readiness across UAT, training, change management, and operational processes. The role is accountable for ensuring CRM releases are not only delivered but successfully adopted and sustained within day‑to‑day CFC workflows. The Senior Director partners with Data, Digital, Legal, Compliance, and Integration teams to ensure local data realities, operational processes, and regulatory requirements are addressed within global standards and guardrails. They ensure integrations, data flows, and AI‑enabled capabilities are operationally supported, scalable, and sustainable, not just designed. In close partnership with the CFC CRM Product Leader, this role supports a single, integrated CRM roadmap by operationalizing endorsed releases, measuring outcomes, feeding adoption insights back into product planning, and ensuring the platform continues to deliver measurable value across all live markets. This role reports directly to the CFC & Marketing CRM Product Portfolio Lead within the Chief Marketing Office (CMO).

Requirements

• BA Required.
• A minimum of 12+ years of experience in the pharmaceutical industry.
• Demonstrated capability in carrying out process excellence, knowledge management and project management.
• Demonstrated experience working and/or supporting global or above markets.
• Experience leading and understanding agile ways of working and product development lifecycle.
• Ability to navigate consumer privacy and / or healthcare data landscape at scale.
• Deep understanding and passion for CRM and content platforms, technologies (especially in areas across Customer-facing colleagues).
• Experience working with engineering teams in designing scalable architecture that meets the needs of marketing and sales co-workers.
• Experience evaluating product decisions strategically and making prioritization tradeoffs, leveraging large datasets to make data driven product decisions while collaborating with multiple stakeholders and cross functional teams.
• Excellent interpersonal skills and mastery of working in a matrixed environment.
• Self-motivated with demonstrated ability to execute with speed and high quality.
• Demonstrated business acumen strong analytical skills and mindset.
• Role model for the PFE values (Courage, Excellence, Equity, Joy).
• Experience in leading complex, large scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve successful delivery.
• Strong writing, presentation and influencing skills.
• Ability to thrive under pressure, take accountability and to meet deadlines.
• Discretion and trustworthiness in dealing with confidential information.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Permanent work authorization in the United States.
• U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Nice To Haves

• MBA or equivalent Master’s-level education.
• Experience in managing diverse/global teams.

Responsibilities

• Own the post‑launch lifecycle management of CFC CRM across global markets.
• Be accountable for platform availability, reliability, performance, and scalability.
• Manages current CFC CRM ecosystem roadmaps & coexistence with legacy CRM environments, ensuring continuity, direction and risk mitigation.
• Make trade‑off decisions where precedent may not exist with stakeholder input.
• Drive measurable value realization from CRM investments (adoption, productivity, commercial impact).
• Establish level metrics and reporting for BAU health and value delivery within the CFC technology ecosystem.
• Ensure CRM outcomes align to commercial strategy, not just technology success.
• Define and mature the global CFC CRM operating model & governance, balancing innovation with stability.
• Own technology BAU roadmap across support, enhancements, release readiness, and optimization.
• Reduce market‑by‑market variance through harmonization and repeatable patterns.
• Define and govern standards for content, workflows, configuration, data, and operations within the CFC CRM ecosystem.
• Ensure CFC CRM is embedded into CFC day‑to‑day workflows.
• Act as the single BAU orchestration point for CFC CRM across Commercial, Medical, CMO, Digital, Data, Compliance, and Markets.
• Resolve cross‑functional dependencies and risks impacting platform stability and value.
• Partner with the CFC CRM Product Leader on a single, integrated roadmap.
• Own operationalization, handover, and sustainment of roadmap items post‑launch.

Benefits

• Comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.
• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday and personal days.
• Paid caregiver/parental and medical leave.
• Health benefits to include medical, prescription drug, dental and vision coverage.
• Participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary.
• Eligibility to participate in our share based long term incentive program.
• Relocation assistance may be available based on business needs and/or eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees