CRM Manager (Lifecycle Growth)

Superduper

About The Position

We are looking for a Lifecycle Growth Manager to own player engagement, retention, and monetization across the full customer lifecycle. This is not a traditional CRM role. You will own the full lifecycle marketing function end-to-end, from strategy and campaign ideation through to execution, analysis, and optimization. You will define what we should run, why it matters, and what success looks like, then bring it to life.

Requirements

4–7 years in CRM, lifecycle, or growth marketing
Experience in iGaming, crypto, gaming, or high-frequency consumer platforms preferred
Proven track record of running experiments and driving measurable outcomes
Strong analytical mindset (comfortable with data, Excel/Sheets required; SQL a plus)
Ability to connect product features to marketing campaigns
Strong understanding of customer lifecycle and retention mechanics
Experience with CRM platforms (e.g., Smartico, Optimove, FastTrack, Braze, etc.)
Self-starter who can operate with autonomy
Commercial thinker focused on revenue and efficiency
Curious, experimental, and highly iterative
Builder mindset: you create systems, not just campaigns

Responsibilities

Own lifecycle marketing across email, SMS, and in-platform messaging
Design player journeys: Onboarding and activation (FTD into repeat deposit) Retention and reactivation Churn prevention
Develop campaign concepts that drive engagement and revenue, not just sends
Partner with Casino and Sportsbook teams to turn product features, events, and releases into compelling campaigns
Translate games, promotions, and platform features into clear player-facing value propositions
Define hypotheses for all campaigns > what are we testing and why?
Forecast expected outcomes (conversion, retention, NGR impact)
Run A/B tests across offers, messaging, segmentation, timing
Continuously iterate based on results
Own performance of lifecycle campaigns: Conversion rates Retention (D7, D14, D30) NGR / LTV impact
Analyze results and translate into clear insights and next actions
Identify high-potential players and emerging VIPs within the retail base
Define player segments based on behavior, value, and lifecycle stage
Drive personalized experiences that maximize engagement and profitability
Build and deploy CRM campaigns directly within platforms (email, SMS, in-product messaging)
Own campaign QA, scheduling, and launch
Ensure campaigns are executed accurately and on time