Senior Director, Business Process Validation

Marriott • Bethesda, MD

13d • Hybrid

About The Position

The Senior Director, Business Process Validation is a key member of the Experience Design team within the Business Transformation Office (BTO), reporting directly to the Vice President of Associate Experience & Business Process. This position will be responsible for ensuring our new digital ecosystem can fulfill all critical business needs across all disciplines and continents. They are responsible for ensuring the business processes documented as part of the transformation, can be executed within new tools and technology ensuring a seamless transition with no business interruption. This position will develop testing roadmaps, provide project management, create testing processes and organize, manage and execute Business User Testing across all phases, systems, products & processes related to Marriott’s Digital + Technology Transformation (D+TT), as well as future transformation efforts. This position will play a key role within the Testing Work Track and will partner closely with all the discipline leaders and Global Technology, along with external consulting leaders engaged throughout the project. The leader and team will consult with and ensure stakeholder needs are met while supporting critical work to align with key priorities.
The BTO has been established to enable and accelerate D+TT through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. This role, as part of the BTO will provide the central orchestration and guidance on how business testing is approached and executed across the organization to drive consistency, integration, and value. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as the ability to work and collaborate across teams and disciplines.
The ideal candidate will have a deep understanding and empathy for the associate experience and have the ability to work in a cross-functional manner to integrate Associate experience into key initiatives. Experience working in the market – at a hotel and/or regional level – and ability to deeply empathize with the associate experience will be beneficial to successful execution of short- and long-term projects.

Requirements

• Twelve or more years’ experience, demonstrating progressive career growth and a pattern of exceptional performance.
• 8+ years of related working experience including large-scale initiatives and managing associated change, and 3+ years of experience working within a hotel, regional office, or in heavy partnership of in-market leaders
• 5+ years of experience directly leading and managing global and distributed teams,
• 4-year degree from an accredited university in Business Administration, Computer Science, Engineering or related discipline
• Experience in end-to-end experience process design and architecture

Nice To Haves

• Hospitality experience
• Proven track record of planning and executing strategic projects and initiatives in operations; deep project management skillset
• Demonstrated ability to lead the organization and team in working through unclear situations, challenges and opportunities through strong situation analysis and framing, rapid stakeholder assessments, critical decision making, solution brainstorming, and making data-driven way forward recommendations.
• Prior consulting experience focused on diagnosis and development of recommendations to solve complex business problems
• Experience leading the design, development, and delivery of complex stakeholder experiences, using design thinking, creativity, and expert communication skills, to deliver powerful, results oriented meetings and workshops.

Responsibilities

• Testing Planning
• Testing Execution and Reporting
• Process Improvement
• Foster a team environment that encourages accountability, high standards, and innovation
• Establish best practices, methods, processes, tools, and templates for successful execution of MGP efforts
• Create and nurture an environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
• Lead by example demonstrating self-confidence, energy, and enthusiasm
• Inform and/or update executives, peers, and subordinates on relevant information in a timely manner
• Manage time effectively and conduct activities in an organized manner
• Present ideas, expectations, and information in a concise, organized manner
• Manage group or interpersonal conflict
• Perform other reasonable duties as assigned by manager

Benefits

• All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees