Senior Director, Business Engineering

Capital Blue Cross•Harrisburg, PA

23d•Hybrid

About The Position

The Sr. Director, Business Engineering leads and integrates cross functional teams to drive strategic alignment, operational excellence, and innovation. Responsible for modernizing business processes, optimizing technical solutions, and fostering collaboration across business and technical stakeholders. Champion the transformation from traditional delivery models to agile methodologies. At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

Requirements

Demonstrated ability to lead large, multi-disciplinary teams and drive organizational change.
Ability to facilitate cross-functional collaboration and influence stakeholders.
Expertise in optimizing technical and configuration processes, including modernization and debt elimination.
Comprehensive understanding of business engineering principles, systems development life cycles, and process improvement methodologies.
Knowledge of healthcare industry operations and regulatory requirements.
Familiarity with agile frameworks, automation tools, and AI applications.
Minimum 5 years of leadership experience, including managing multiple teams or large-scale initiatives.
Minimum 7 years’ experience leading transformation from waterfall to agile methodologies.
Experience implementing agile methodologies and managing transformation initiatives.
Experience implementing automation and leveraging AI technologies.
Experience with Quality Assurance and Testing
Experience with technical modernization, configuration management, automation, and AI.
Bachelor’s degree in Business, Engineering, MIS, or related field required.
11 years relevant experience in lieu of degree.

Nice To Haves

Experience in healthcare, insurance, or related industries preferred.
Experience with core operational and care management platforms (specifically Facets, NetworX, TruCare) is preferred.

Responsibilities

Provide strategic direction and oversight to teams focused on analysis, development and configuration, while ensuring alignment with organizational priorities.
Lead departmental and cross-functional corporate initiatives to optimize business processes, systems, and solutions.
Serve as project sponsor/owner, as appropriate, and engage teams/staff for implementation and ongoing support.
Drive transformation from waterfall to agile methodologies, building agile capabilities and fostering a culture of continuous improvement.
Oversee modernization efforts, eliminating technical configuration debt and implementing best practices for configuration management.
Provide oversight for vendor relationships, negotiations, and contract oversight.
Champion automation and AI adoption to enhance operational efficiency and business outcomes.
Build strong relationships with business stakeholders and technical leaders to drive innovation and consensus.
Mentor and develop team leaders and staff, fostering accountability and professional growth.
Manage budgets, resources, and performance metrics for all sub teams.
Ensure effective communication and collaboration between sub teams and executive leadership.
Stay abreast of industry trends, regulatory changes, and emerging technologies.