Senior Director - Business Continuity Management (BCM)

First American • Santa Ana, CA

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About The Position

The Senior Director of Business Continuity Management is responsible for leading the enterprise-wide resilience strategy to ensure the organization can withstand, respond to, and recover from business disruptions. This executive role provides strategic direction, governance, and oversight of the Business Continuity, Disaster Recovery, Crisis Management, and Operational Resilience programs. The Senior Director partners closely with executive leadership, business unit heads, Technology, Security, Legal, Compliance, and Risk to embed resilience into core business operations. This role ensures regulatory compliance, strengthens operational readiness, and protects the organization’s financial stability, reputation, and customer commitments.

Requirements

• Bachelor’s degree in Business Administration, Risk Management, Information Systems, or related field.
• 12+ years of experience in Business Continuity, Disaster Recovery, Enterprise Risk, or Operational Resilience.
• 7+ years in progressive leadership roles with enterprise-wide responsibility.
• Demonstrated experience interacting with executive leadership and Boards.
• Experience in a highly regulated industry preferred.

Nice To Haves

• CBCP or MBCP
• ISO 22301 Lead Implementer/Auditor
• CRISC, CISA, or related certifications

Responsibilities

• Develop and execute a comprehensive enterprise-wide Business Continuity and Operational Resilience strategy aligned with corporate objectives and risk appetite.
• Establish governance structures, policies, and standards for continuity and recovery programs.
• Serve as the executive sponsor for enterprise resilience initiatives.
• Provide regular updates to executive leadership and Board committees.
• Oversee Business Impact Analyses (BIA), risk assessments, and continuity planning across all business units.
• Ensure clearly defined Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs), and Minimum Business Continuity Objectives (MBCOs).
• Maintain centralized oversight of Business Continuity Plans (BCPs), Disaster Recovery (DR) plans, and Crisis Management protocols.
• Drive integration between BCM, IT Disaster Recovery, Cybersecurity, Third-Party Risk, and Enterprise Risk Management (ERM).
• Lead enterprise crisis management framework and executive response structure.
• Serve as senior advisor to executive leadership during major incidents.
• Oversee crisis simulations, tabletop exercises, and enterprise-wide testing programs.
• Ensure post-incident reviews are conducted and corrective actions implemented.
• Ensure program compliance with applicable regulatory and industry standards (e.g., ISO 22301, FFIEC, OCC, SOC, etc.).
• Act as primary point of contact for regulators and auditors regarding business continuity.
• Oversee audit responses and remediation activities.
• Integrate business continuity requirements into vendor risk management processes.
• Ensure critical third parties meet continuity and recovery expectations.
• Strengthen supply chain resilience strategies.
• Promote a culture of resilience across the organization.
• Develop executive and employee training programs on crisis management and continuity preparedness.
• Coach senior leaders on continuity ownership within their business units.
• Establish KPIs and KRIs to measure program effectiveness and resilience maturity.
• Conduct maturity assessments and benchmark against industry best practices.
• Drive continuous improvement initiatives based on emerging risks and lessons learned.

Benefits

• First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director