ViiV Healthcare (GSK) Senior Director, AI/ML Transformation

GSK•Durham, NC

10d•Onsite

About The Position

ViiV Healthcare is a global specialty HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV is highly mission-driven in our unrelenting commitment to being a trusted partner for all people living with and affected by HIV. Our aim is to think, act, and connect differently through a focus on education on and treatment for HIV. We go to extraordinary lengths to deliver the sorts of breakthroughs, both in treatments, care solutions and communities, that really count. We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable community programs and improving access to care. We are fully committed to push through every challenge until HIV/AIDS is eradicated. ViiV has played a significant part in delivering breakthroughs that have turned HIV into a manageable health condition. We offer the largest portfolio of HIV medicines available anywhere, and we continue our work to cater for the widest possible range of needs in response to the HIV epidemic. We are aware of how much is at stake for those affected by HIV and we show up every day 100% committed to the patients. Our work culture is fast-paced, diverse, inclusive, competitive, and caring. But ViiV isn’t just somewhere to work – it’s a place to belong, an invitation to bring your very best, and a team full of impact-driven team members who are hungry to make a difference. While we have been improving lives of HIV patients for 30 years, this is an especially exciting time to be at ViiV, as we evaluate novel approaches to treatment and prevention that could further reduce the impact of HIV on individuals and communities. This role will be based out of ViiV's US Headquarters in Durham, NC (RTP Area) & may be considered for a domestic relocation package. The Senior Director, AI & Advanced Analytics Transformation, reporting to the VP of Customer Excellence, will be responsible for leading the organizational strategy & transformation through AI/ML-powered insights, solutions, products, and platforms that drive growth, enhance customer & patient engagement, and improve operational efficiency. This leader will champion the adoption of advanced analytics and AI across commercial, access, medical, and patient functions, delivering significant business impact through scalable AI solutions, personalized customer journeys, and data-driven decision-making. This role sits at the intersection of data, technology, and organizational strategy, ensuring ViiV remains at the forefront of industry disruption by embedding AI & Advanced Analytics capabilities into every core business process.

Requirements

Advanced degree (PhD/Masters) in Data Science, Computer Science, AI/ML, Computational Sciences, or related quantitative disciplines.
12+ years of experience in leadership roles within AI/ML, data science, or advanced analytics within a commercial or customer-focused domain.
Experience in building and scaling AI/ML platforms and teams in a matrixed, global organization.
Experience in developing and utilizing AI applications in digital engagement, omnichannel personalization, commercial forecasting, field force effectiveness, and patient identification / engagement

Nice To Haves

MBA or equivalent.
Proven track record of driving measurable business value through AI/ML products within biopharma, tech, or consumer industries.
Demonstrated thought leadership in Generative AI, predictive analytics, and decision intelligence.
Visionary leadership with deep technical AI/ML expertise combined with commercial acumen.
Proven change agent driving digital and AI adoption at scale.
Strong stakeholder engagement skills, influencing at C-suite and cross-functional leadership levels.
Deep understanding of responsible AI, ethics, and data privacy frameworks.
Entrepreneurial, outcome-oriented mindset with a bias for action

Responsibilities

Define and Execute AI/ML Strategy: Develop a forward-looking AI strategy aligned with ViiV’s organizational priorities, focusing on varied outcomes depending on the use case (e.g., revenue growth for commercial needs, experience for patient needs, etc.) and productivity improvements.
AI Product Innovation & Delivery: Lead a cross-functional team to design, build, and operationalize AI/ML products and solutions, including predictive models, personalization engines, and advanced analytics.
Generative AI Commercial Applications: Pioneer the use of Generative AI in content generation, digital sales models, omnichannel orchestration, patient engagement, and field force enablement.
AI-Driven Customer Experience: Drive the adoption of AI-enabled personalization across customer touchpoints, enhancing engagement for healthcare professionals (HCPs), patients, and payers.
End-to-End Data & AI Ecosystem Leadership: Collaborate with enterprise data and platform teams to ensure robust data pipelines, real-time analytics, and scalable AI/ML infrastructure supporting commercial excellence.
Talent & Capability Building: Build and lead a high-performing AI/ML team, fostering a culture of continuous learning and innovation within the Customer Excellence organization.
Enterprise Leadership: Serve as a trusted AI advisor to senior leadership, influencing organizational strategy and capability priorities through data-backed narratives.

Benefits

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program ViiV offers US employees. All ViiV employees receive the same benefits options and plans as GSK employee.

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