About The Position
Senior Adoption Digital Strategist – AI Transformation About the Role Adobe Customer Solutions is seeking a Senior Adoption Digital Strategist with expertise in transformation, operating model design, and enterprise change management to lead adoption and value realization for Adobe’s most complex, high-impact customer programs. This role is designed for a senior adoption leader with AI gravitas and deep passion—someone who can confidently advise executives on how AI reshapes operating models, decision-making, governance, and workforce capabilities, not just how tools are deployed. The Senior Adoption Digital Strategist operates as a trusted advisor to C-suite and senior leadership, shaping adoption strategy across multi-year, multi-workstream transformations. Has robust experience using AI agents for internal impact. The ideal candidate combines strategic depth with delivery credibility and is comfortable navigating ambiguity, scale, and complexity especially for AI programs.
Requirements
- 5-7+ years of experience in adoption, change management, operating model design, or digital transformation roles within consulting or enterprise environments
- Active Prosci ADKAR certification (or equivalent enterprise change methodology)
- Demonstrated experience leading enterprise-scale transformation programs
- Deep expertise in operating model design and organizational change
- Exceptional executive communication and storytelling skills, including executive-ready presentations
- AI agent creation skills
- Strong strategic, analytical, and systems-thinking capabilities
- Bachelor’s degree required
- Willingness to travel to client sites as needed
Responsibilities
- Drive Enterprise Adoption Strategy
- Own and shape end-to-end adoption strategies for large-scale, AI-enabled transformation programs
- Apply advanced change management expertise (Prosci ADKAR) to complex organizational, cultural, and capability shifts driven by marketing tech stack
- Translate AI strategy into clear adoption roadmaps spanning operating model, governance, roles, and behaviors
- Advise on AI Operating Models
- Lead future-state operating model design for organizations adopting AI at scale
- Define decision rights, governance structures, accountability models, and cross-functional ways of working enabled
- Guide leaders through the organizational trade-offs required to move from experimentation to enterprise AI adoption
- Drive Complex Program Adoption
- Drive adoption across adoption-workstreams, multi-geography, and multi-year programs
- Anticipate and manage adoption risks across interdependent teams, platforms, and business units
- Partner with program leadership to integrate operating models and change strategy into overall program governance
- Executive Leadership
- Serve as an advisor to executives across Marketing, Digital, IT, Data, Operations, and HR
- Lead executive visioning sessions focused on AI strategy, adoption readiness, and organizational implications
- Communicate complex AI and organizational concepts with clarity, confidence, and executive presence
- Measure Value & Institutionalize Change
- Define adoption and value metrics tied to AI usage, behavior change, and business outcomes
- Establish feedback loops and governance mechanisms to sustain AI adoption over time
- Ensure AI adoption is responsible, scalable, and embedded into day-to-day operations
- Develop Capability & Practice Leadership
- Mentor and develop strategists
- Help set standards for AI adoption, operating model design, and change management excellence
- Contribute thought leadership that builds Adobe’s point of view on AI adoption
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
