Senior Digital Product Owner - Business Online Banking

Provident Bank•Woodbridge, NJ

About The Position

The Senior Digital Product Owner will play a crucial role in the development and enhancement of our digital banking platforms. As the Senior Digital Product Owner your responsibilities include developing KPIs, analyzing product performance, specifying requirements, coordinating software launches, and ensuring customer and internal communications are accurate and effective. This role will involve managing and optimizing the digital experience on the business online banking platform and the individual will manage releases on web applications, including mobile android and iOS apps. This role’s primary focus is on enhancing self-serve capabilities for small businesses, with a focus on Zelle for business and supporting features offered to commercial customers, such as online wires, ACH and RDC.

Requirements

Bachelor’s degree in computer science, Business Administration, or related experience preferred
Minimum 7 years’ experience as a Digital Product Owner, with a focus on consumer digital products.
Experience with product development tools, including JIRA, Asana, or Trello.
Demonstrated command of UX design principles, user research methods and quality assurance methodologies
Proven knowledge and experience of working according to agile methodologies and lean product development.
Excellent analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
Strong organization skills, with experience leading cross-functional teams in both Waterfall and Agile environment.
Excellent communication skills, with the ability to present complex information in a clear and concise manner.
Key behaviors include a passion for building breakthrough digital experiences, meticulous attentions to detail and affinity for teamwork.

Nice To Haves

Business banking operations experience preferred.

Responsibilities

Collaborate with business stakeholders to define and track key product performance indicators (KPIs), release-specific success metrics.
Advance the product vision and roadmap for digital products by representing the department / product in key management meetings and planning sessions.
Develop product plans, vision, roadmap, and business cases to support product related investments.
Ensure that capabilities are in-scope, on-time and of high quality.
Define and Assess User-Centered-Design methodologies and research to achieve high user value and satisfaction.
Support delivery of customer strategy within a single account servicing experience
Manages, prioritizes, and assesses the impact of all work items, such as new features, defects, , including providing the decision to create, fix or defer at the project level
Work closely with cross-functional teams, including marketing, IT and Vendor Partners to ensure successful product delivery.
Conduct A/B testing and analyze data to measure the effectiveness of new features and provide recommendations to optimize conversion rates and user experience.
Create customer transition plans, including onboarding, training, and support materials.
Partner with Customer Experience team to improve customer experience and develop and prioritize product requirements based on user feedback and data-driven insights.

Benefits

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan.
In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance.
Company sponsored Tuition Disbursement and Loan Repayment programs are also available.
Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

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