Senior Digital Banking Fraud Analyst

First Horizon • Metairie, LA

14h • Onsite

About The Position

First Horizon is seeking an Advanced Digital Banking Analyst to join our Fraud Strategy Analytics team. This senior‑level role is designed for a highly analytical professional who combines deep digital banking expertise with strong fraud‑risk awareness and process‑design skills. The analyst will lead the development of processes, controls, and procedures across multiple fraud monitoring platforms and digital payment channels. This role plays a key part in shaping operational workflows, supporting fraud‑system implementations, and driving readiness for new digital rails as they emerge. Success requires excellent analytical skills, adaptability, and the ability to manage multiple complex, high‑priority initiatives simultaneously.

Requirements

• Bachelor’s degree in Business Analytics, Data Analytics, Business/Finance, or a related field; OR 5+ years of fraud analytics, digital banking, or complex data‑analysis experience.
• Required: Hands‑on experience in digital banking , including online/mobile banking, digital payments, or real‑time money movement channels.
• Required: Experience participating in or leading system implementation work , including testing, documentation, and operational rollout.
• Proven ability to design, document, and optimize processes and control frameworks.
• Strong analytical skills with demonstrated use of advanced Excel and data visualization tools (Power BI preferred).
• Ability to manage multiple high‑priority, fast‑moving initiatives simultaneously.
• Excellent communication skills, capable of translating technical or system‑level insights for non‑technical audiences.
• Strong collaboration skills with experience working across business lines and vendor teams.
• High level of accountability, attention to detail, and ownership.

Nice To Haves

• Experience in banking, payments, or fraud prevention within digital ecosystems.
• Familiarity with SQL or Python for performing deeper analytical investigations.
• Experience supporting fraud‑detection or digital‑identity tools.
• Ability to convert complex analytical and system insights into clear SOPs, workflows, and training materials.
• Comfort working in environments with evolving systems, rapid change, and competing priorities.

Responsibilities

• Lead the design, documentation, and enhancement of processes and procedures for fraud monitoring tools and digital payment workflows.
• Serve as a key participant in system implementation efforts , including requirement gathering, UAT testing, workflow design, and operational readiness.
• Analyze large, complex transaction datasets using Excel, Power BI, and related tools to identify fraud patterns and emerging risks.
• Support strategic fraud‑detection enhancements and operational controls across digital channels such as real‑time payments, ACH, wires, online banking, and authentication workflows.
• Manage several concurrent projects, quickly shifting focus based on changing business priorities.
• Collaborate with Fraud Strategy, IT, Operations, Risk, Product, and vendor partners to design solutions, resolve issues, and improve system performance.
• Develop clear SOPs, process maps, and business requirements for new fraud workflows and system functionality.
• Communicate analytical insights, system recommendations, and process changes to leadership and cross‑functional teams.
• Stay informed on evolving digital payment risks, industry fraud trends, and new detection technologies.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level