Senior Digital Analytics Customer Experience (CX) Engineer

Sherwin-Williams • Cleveland, OH

8h • Onsite

About The Position

We are seeking a highly analytical and technically skilled Senior Digital Analytics Customer Experience (CX) Engineer to join our Global Digital Analytics Customer Experience (CX) team, supporting the Performance Coatings Group’s digital initiatives. This role is responsible for designing, implementing, and optimizing digital data collection strategies across websites, applications, and digital marketing channels. The ideal candidate brings deep experience in digital analytics, strong data engineering and data governance expertise, and experience in data science and AI. This candidate is expected to use these skill sets to help elevate customer experiences, build a foundation for personalization and digital marketing activation, and drive business growth. As a senior member of the team, this person will play a critical leadership role in ensuring data quality, standardization, and connectivity across digital platforms, while advancing our measurement framework, analytics automation, and predictive insights capabilities. Additional Information: Travel Required: 10% This role is not remote/hybrid. This role will report to Sherwin-Williams Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44113. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future (e.g., OPT, CPT, H1B, EB-1,etc.).
• Must have a bachelors degree or higher
• Have at least two (2) years of experience in leadership role(s), supervising others or leading teams
• Must have five (5) years of experience in digital analytics engineering, analytics implementation, web measurement, or marketing data engineering roles.
• Must have strong hands-on expertise with digital analytics platforms such as Adobe Analytics, Google Analytics 4, or similar enterprise solutions.
• Must have advanced proficiency with tag management systems (Adobe Tags, Google Tag Manager).
• Must have experience designing and managing data layers, SDRs, and tagging governance frameworks.
• Must be proficient in SQL for data extraction, transformation, and automation.
• Must have working knowledge of Python or R
• Must be familiar with cloud and data engineering environments such as Snowflake, Databricks, Azure, or GCP.
• Must have experience with Tableau, Power BI, or other BI platforms
• Must understand A/B testing platforms and experimentation (e.g., Adobe Target)

Nice To Haves

• Have a bachelor's degree or higher in Business or Marketing Analytics, Data Science, Statistics, Mathematics, Computer Science
• Have at least three (3) years of experience in leadership role(s), supervising others or leading teams
• Have seven (7) years of experience in digital analytics engineering, analytics implementation, web measurement, or marketing data engineering roles.

Responsibilities

• Enable Personalized Digital Customer Experiences through Data Collection & Connectivity
• Digital Data Collection, Tagging, and Implementation
• Data-Driven Customer Experience Personalization and Segmentation Support
• Data Engineering, Data Science, and AI Enablement
• Digital Data Governance & Quality
• Cross‑Functional Collaboration with Customer Experience Teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level