Senior Analyst, Digital Experience Analytics
About The Position
This is your chance to be part of the next generation Strategy, Insights, Analytics and Full Service team of internal consultants to all teams across Hilton! The team strives to inform Hilton's business leaders with data driven insights aimed at aligning corporate strategy and customer experience across the organization. As a Senior Analyst, Digital Experience Analytics, you will support Hilton's Customers, Brands, Marketing, Digital, Revenue, and Sales organizations, with special support for the executive leadership team. On the Digital Experience Analytics team reporting to the Manager, Digital Experience Analytics, you will support projects to improve Hilton's Digital Owned Channels including digital marketing content, search engine and LLM optimization, and regional in-language performance.
Requirements
- Three (3) years of professional experience
- Two (2) years of experience in analytics
- Experience independently leading analyses, projects or workstreams
- One (1) year of experience working with a digital analytics platform such as Adobe Analytics or Google Analytics
Nice To Haves
- One (1) year experience with a coding language/query tool, such as SQL, Alteryx, R, or Python
- Experience working with a digital analytics debugging tool such as Omnibug, or Charles
- BA/BS Bachelor's Degree in an analytical subject area
- Product/Digital experience in the hospitality/travel industry
Responsibilities
- Deliver analysis to answer business questions and outline impacts.
- Use data to tell comprehensive stories to a variety of audiences and decision-makers.
- Communicate channel performance through in-depth analyses, impactful visualizations, and effective presentation across to target audiences.
- Deliver measurement recommendations for a variety of new digital products and advise on the implementation of new analytics tagging requirements.
- Partner with business teams to develop success metrics through analytical guidance.
- Partner within Strategy, Insights, Analytics and Full Service to deliver cross-functional analyses and ensure measurement approaches are appropriate and adhere to standards.
- Create standard reporting, dashboards, and metrics to enable coordinated communication and broad understanding of performance.
- Analyze customer engagement data to generate actionable insights and optimization opportunities.
Benefits
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- medical and prescription drug coverage
- dental coverage
- vision coverage
- life insurance
- short-and long-term disability insurance
- access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount
- a 401(k) savings plan
- 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment
- up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents
- 10 paid holidays and 2 floating holidays throughout the year
- up to 5 bereavement days
- flexible spending accounts
- a health savings account
- an employee assistance program
- access to a care coordination program (“Wellthy”)
- a legal services program
- an educational assistance program
- adoption assistance
- a backup childcare program
- pre-tax commuter benefit and our travel discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
