Owner-posted 12 days ago
Full-time • Mid Level
Hybrid • San Francisco, CA
101-250 employees

We’re looking for a Device Lab Engineer to build and run Owner’s device testing lab for our new POS product line. This lab will be the source of truth for validating hardware and software combinations across tablets, routers, card readers, printers, and other peripherals, and ensuring every release works across the real-world matrix our restaurants depend on. You’ll be our first dedicated lab hire: an individual contributor who can bring structure, speed, and confidence to a fast-moving hardware + software environment. This role sits at the intersection of product engineering, QA, and operations — and will help define the standard for what “ready to ship” means for Owner POS. This is a hybrid role located in San Francisco, California.

  • Own the device lab end-to-end: procure, provision, organize, and maintain a fleet of POS tablets, networking equipment, payment devices, printers, and related peripherals.
  • Define and execute device validation plans across changing variables including: hardware models and revisions device configuration and provisioning states OS versions and patch levels Owner POS application versions peripheral firmware and connection types (USB, Bluetooth, Wi-Fi, Ethernet)
  • Build and maintain a testing matrix that captures supported and in-progress combinations; continuously expand coverage as we add new devices and markets.
  • Create and evolve SOPs for hardware/software testing, device setup, troubleshooting, and re-qualification when any variable changes.
  • Run regression and acceptance testing for POS releases, peripheral integrations, and OS/firmware updates; clearly document results and risks.
  • Investigate and root-cause device issues by reproducing bugs in the lab, isolating variables, and partnering with engineering to land fixes.
  • Partner cross-functionally with POS Engineering, Mobile/Backend, Payments, Support, and Product to drive lab priorities and release readiness.
  • Improve lab efficiency over time, including lightweight automation for repeatable test flows, inventory tracking, and device health monitoring.
  • Help define lab strategy as we scale: what to standardize, what to automate, and what future hires or tooling will be needed.
  • 5+ years in device, hardware, systems, or integration testing - ideally in POS, payments, mobile, IoT, or consumer electronics.
  • Hands-on experience testing integrated hardware + OS + application + peripherals in real device environments (not just simulators).
  • Experience using or administering Mobile Device Management (MDM) solutions to provision, configure, secure, and maintain fleets of tablets/devices (e.g., Esper, Microsoft Intune, VMware Workspace ONE (AirWatch), Jamf, Kandji, SOTI MobiControl, Scalefusion, or Hexnode, or similar).
  • Comfortable with device provisioning, OS flashing/updating, firmware management, and peripheral bring-up.
  • Experience building test automation for hardware/device workflows (even small scripts or harnesses).
  • Track record of defining, documenting, and maintaining SOPs for test labs or hardware/software validation processes.
  • Strong instinct for building clear test matrices, prioritizing risk-based coverage, and spotting gaps before they ship.
  • Strong debugging skills: logs, repro steps, variable isolation, and communicating findings clearly to engineers.
  • Organized, detail-oriented lab operator who can manage inventory, keep environments consistent, and maintain high signal test results.
  • Ability to thrive in ambiguity and build new functions from zero to one.
  • comprehensive health coverage
  • remote-first workplace
  • unlimited PTO
  • extra fun perks
  • generous pre-IPO equity package
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