Senior Developer (Support Lead), Applications Development

Scotts Miracle-Gro

23h • $125,000 - $147,100

About The Position

Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply! As a Senior Platform Support Developer, you will play a crucial role in managing the day-to-day technical aspects of our software maintenance and support activities across two large SFDC instances (Sales, Service, and Commerce Cloud heavy.) This position requires a hands-on approach to SFDC solution design, project delivery, platform maintenance, and technical oversight. Preference to individuals with experience and background in design, build, and support of Sales, Service, and Commerce Cloud implementations. This role will be leading our Salesforce Ecosystem Support “Pod” to tackle production issues, smaller enhancements, and ticket triage of user issues. You will be responsible for the backlog of support tickets, hot fix/minor/major releases for support items, and daily support for our Sales and Consumer Service business teams. Job Requirements: Hands-On Development: Take an active role in the development process by contributing to complex Salesforce issues, requiring expertise in both Apex and front-end Lightning Web Components (LWC). Salesforce Solutions: Design and build Salesforce solutions that integrate with various Salesforce clouds (Sales Cloud, Service Cloud, Marketing Cloud, Consumer Goods Cloud, Salesforce Communities, and Knowledge). End-to-End Development: Develop Salesforce solutions from configuration to customization, utilizing tools such as Flow Automation, Triggers, Visualforce, and Lightning Components. Agile Team Participation: Participate in daily scrum meetings, analyze and assign user stories, and identify/resolves gaps in functional requirements and business user stories. Collaborate with Product Owners: Work closely with Product Owners to understand acceptance criteria and document technical approaches and designs as needed. Process Automation: Automate business processes using Salesforce automation tools, including Flows, Formulas, Assignment Rules, and Email Alerts. Integration Development: Build integrations between Salesforce and external systems using REST, SOAP APIs, OAuth, and Single Sign-On. Data Migration: Manage data updates and migrations using Data Loader and similar tools. Code Quality: Adhere to best practices for clean, maintainable, and efficient code. Perform code reviews, write unit/integration tests, and ensure 85% test coverage. Troubleshoot & Resolve Issues: Effectively debug and resolve defects or issues, particularly in production environments. Mentorship: Mentor and guide junior development team members, providing technical expertise and support. Independent Problem Solving: Investigate complex issues independently and clearly communicate solutions and findings.

Requirements

• 5+ years of hands-on Salesforce development experience, including working with complex projects and multi-cloud Salesforce environments.
• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field, or equivalent practical experience.
• Strong experience with Salesforce customization and configuration, including Service Cloud at minimum and one of the following modules: Sales Cloud, Marketing Cloud, Salesforce Communities, or Knowledge.
• Proficient in Salesforce development tools, including Apex, Visualforce, Lightning Web Components (LWC), Flows, Triggers, Scheduled and Batch classes, and more.
• Proven experience in integrating Salesforce with external systems using REST, SOAP APIs, OAuth, and Single Sign-On.
• Knowledge of the Product Development Lifecycle and familiarity with DevOps tools.
• Solid understanding of the Salesforce Deployment process, including best practices.
• Ability to thrive in an Agile, collaborative environment, and manage task assignments within agile frameworks.

Nice To Haves

• Strong preference for candidates who hold Salesforce certifications such as Certified Platform Developer I & II, Certified Administrator, and Certified Advanced Administrator.
• A strong preference for candidates with experience in Solution and/or Technical Architecture.

Responsibilities

• Take an active role in the development process by contributing to complex Salesforce issues, requiring expertise in both Apex and front-end Lightning Web Components (LWC).
• Design and build Salesforce solutions that integrate with various Salesforce clouds (Sales Cloud, Service Cloud, Marketing Cloud, Consumer Goods Cloud, Salesforce Communities, and Knowledge).
• Develop Salesforce solutions from configuration to customization, utilizing tools such as Flow Automation, Triggers, Visualforce, and Lightning Components.
• Participate in daily scrum meetings, analyze and assign user stories, and identify/resolves gaps in functional requirements and business user stories.
• Work closely with Product Owners to understand acceptance criteria and document technical approaches and designs as needed.
• Automate business processes using Salesforce automation tools, including Flows, Formulas, Assignment Rules, and Email Alerts.
• Build integrations between Salesforce and external systems using REST, SOAP APIs, OAuth, and Single Sign-On.
• Manage data updates and migrations using Data Loader and similar tools.
• Adhere to best practices for clean, maintainable, and efficient code. Perform code reviews, write unit/integration tests, and ensure 85% test coverage.
• Effectively debug and resolve defects or issues, particularly in production environments.
• Mentor and guide junior development team members, providing technical expertise and support.
• Investigate complex issues independently and clearly communicate solutions and findings.

Benefits

• Our Live Total Health program provides you with options to align to your personal needs. Selections range from medical, dental and vision coverage for you, your spouse/domestic partner and dependents to an outstanding wellness reimbursement program to an unbelievable 401K match (up to 7.5%) as well as a 15% discount on company stock and much more
• We know our talent is our most precious asset and your unique development contributes to our organization’s success now and in the future. Career growth at our company is not always a ladder. It’s much more like a rock climbing adventure. Grow through exploration and experiences rather than a predictable linear path.
• We value the importance of family. We provide access to Maven Family Planning and up to $30,000 to accommodate for adoption, fertility and surrogacy.
• Be part of something bigger by joining one of our Employee Resource Groups focusing on diversity and inclusion, family, education and sustainability: Scotts Women’s Network, Scotts Black Employees’ Network, Scotts Veterans Network, Scotts Young Professionals, Scotts Pride Network (GroPride), Scotts Associates for a Greener Earth (SAGE), Scotts Family TREE and our Associate Boards.
• Join a company with a strong belief in giving back to the communities where we live and work. We have a shared passion for service and volunteerism and believe participating in community service benefits our communities and strengthens our team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level