Senior Developer, IS Commercial Operations

Smuckers•Orrville, OH

49d•Hybrid

About The Position

The Smucker Information Services (IS) department enables technology solutions for capabilities that help our business perform, transform, and grow. The Senior Developer realizes this purpose by coordinating, designing, building and supporting projects and/or applications, in support of our Concept to Commercialization Operations business. Projects/applications may include PLM (Oracle P4P), MDM (Syndigo), MDH (Database), Digital Asset Management (The CART by BYNDER), Commercialization Portfolio Management (Accolade), Commercialization Project Management (Pega), and/or Green Coffee (Custom). This role will be heavily involved in solution delivery and support to address an integrated technology landscape that continues to evolve toward cloud-based tools. This technical hands-on position requires proven development skills, excellent communication, curiosity to solve problems and a willingness to learn new skills under moderate guidance within a collaborative team environment. Candidate must be willing to seek to deeply understand business process, take on requirements/functional analysis and/or Agile Project Management as a small percentage of the role and should seek to build meaningful partnerships/relationships with business counterparts. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: Deliver solutions Under moderate guidance, designs, builds and supports software applications, integrations and other related technologies that meet business requirements, factor supportability and balance cost versus benefit. May lead technical activities for smaller projects. Provide input to work plans and estimates based on experience with development activities. Author technical specifications for moderately complex solutions. May own full solution design for smaller projects. Follow documented standards for development, code promotion, and change management. Instructs junior resources as appropriate. Own the design, construction and execution of technical solution testing, including unit, automation, integration and performance tests. Independently troubleshoot and resolve defects. When applicable, participate in mock cutover exercises to prevent disruption and issues once live. Support and maintain existing solutions Provide troubleshooting and fixes for complex issues, driving understanding of root cause and prioritization. Follow defined support paths and incident management processes to meet Service Level Agreements (SLAs). Develop knowledge base and Standard Operating Procedures (SOPs) for technical support plans. Execute activities to support ongoing maintenance and periodic releases of software. Strengthen development capabilities Contribute to standardized code solutions and automation opportunities. Learn new tools and apply modern IT concepts to support ongoing shift toward cloud-based technologies. The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

Requirements

3+ years of work experience as a developer, with either a Bachelor's degree in a STEM discipline or specialized training in Information Technology.
Experience with multiple phases of the software development lifecycle (SDLC) and formal delivery methodologies/frameworks (Traditional/Waterfall, Agile, DevOps-GitHub preferred).
Experience working on teams with assignment due dates or service level agreements (SLAs) to support customer needs.
Knowledge and ability to build solutions based on business requirements.
C#, Python, Java or equivalent language experience
SQL or PL/SQL experience
Knowledge of data structures, algorithms, formats and integration methods.
Knowledge of enterprise toolsets for integration, reporting, process orchestration and/or scheduling.
Ability to unit test, troubleshoot and debug developed code, tuning for performance or other optimization/scalability objectives.
Experience with IT service/work management systems (for incidents, problems and work requests) and code management processes i.e., Service Now, Microsoft ADO, JIRA
Experience in requirements analysis/documentation

Nice To Haves

OOP (Object Oriented Programming)
System architecture patterns
Windows/Unix scripting knowledge
Web development (JavaScript, HTML, CSS)
Low-Code/No-Code experience (Pega preferred)
Experience with data integration and ETL tools, particularly Informatica Intelligent Cloud Service (IICS) or SnapLogic iPaaS.
Experience developing solutions on major cloud service provider platforms (AWS, Azure, GCP).
Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment.
Experience leading Agile Ceremonies or Scrum Master/Iteration Lead certification.
Experience in the Consumer-Packaged Goods (CPG) industry.

Responsibilities

Under moderate guidance, designs, builds and supports software applications, integrations and other related technologies that meet business requirements, factor supportability and balance cost versus benefit.
Provide input to work plans and estimates based on experience with development activities.
Author technical specifications for moderately complex solutions. May own full solution design for smaller projects.
Follow documented standards for development, code promotion, and change management. Instructs junior resources as appropriate.
Own the design, construction and execution of technical solution testing, including unit, automation, integration and performance tests. Independently troubleshoot and resolve defects.
When applicable, participate in mock cutover exercises to prevent disruption and issues once live.
Provide troubleshooting and fixes for complex issues, driving understanding of root cause and prioritization.
Follow defined support paths and incident management processes to meet Service Level Agreements (SLAs).
Develop knowledge base and Standard Operating Procedures (SOPs) for technical support plans.
Execute activities to support ongoing maintenance and periodic releases of software.
Contribute to standardized code solutions and automation opportunities.
Learn new tools and apply modern IT concepts to support ongoing shift toward cloud-based technologies.