Senior Desktop Support Tech

Ardent Health Services•Albuquerque, NM

About The Position

Join our team as a day shift, full-time, Senior IT Desktop Support Technician in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

Requirements

Associate’s degree in Information Systems / Computer Science.
Additional years of technical training may substitute for the required education on a year-for-year basis.
4+ years of experience in Information Systems / Network Administration in an enterprise setting.
Experience with Desktop operating systems, Windows Server, and Active Directory.
Experience in installing and replacing computer peripherals.
Experience with teleconferencing applications (e.g., Cisco Webex, Microsoft Teams, and Zoom).
Experience with Microsoft Teams room and A/V equipment.
Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS, and DHCP.
Strong analytical and problem-solving skills.
Strong organizational and time management skills.
Exhibits clear written and verbal communication skills.

Nice To Haves

MCP certification.
A+ certification.
Additional knowledge in scripting (e.g. Powershell) and other remote tools is a plus.
SCCM deployment and Microsoft Office 365 experience a plus.

Responsibilities

The Senior Desktop Support Technician provides accurate, timely, and creative solutions to end-user computer problems of a moderate nature to ensure end-user productivity.
Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems using basic troubleshooting and technical skills.
Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the enterprise.