Senior Desktop Support Analyst
About The Position
As a Sr Desktop Support Analyst, you will be instrumental in the experience of all our employees. We’re looking for someone who takes ownership of their work, is resourceful in their problem-solving skills and is able to think creatively. This individual will work together with a team to provide both local and remote support for all of our employees and will take on projects that will require clear communication and completion in a timely manner. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment, while delivering a fully integrated solution that fits into one unified technology stack. Consistent delivery of white glove support and solutions. Providing onsite, email, and chat support for end user mac & Windows systems and applications. Collaborating with team members and leadership, implementing great support processes, procedures, and documentation. Identifying opportunities for business enablement through smart use of technology. Ordering, receiving, tracking, and issuing hardware, software, and peripherals. Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup. Mentoring team members. Ensuring we meet SLA objectives. Managing, supporting, and provisioning business applications in a cloud-based environment. Writing clear, concise documentation for team members in wiki tools (Zendesk or Confluence). Evaluating and recommending new software platforms and services. Ensuring all operating systems are up to date. Providing AV support during team all hand meetings
Requirements
- 5+ years of experience working in a desktop support environment.
- Extensive experience with Windows OS administration and applications
- Must have MacOS experience and MDM tool experience with either JAMF or Hexnode
- Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services within.
- Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
- Comfortable with managing and manipulating directory systems (AD, LDAP).
- Experience supporting TCP/IP networks and wireless networking.
- Experience with a ticket based support platform.
- Experience in communication and collaboration technologies.
Responsibilities
- Consistent delivery of white glove support and solutions.
- Providing onsite, email, and chat support for end user mac & Windows systems and applications.
- Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
- Identifying opportunities for business enablement through smart use of technology.
- Ordering, receiving, tracking, and issuing hardware, software, and peripherals.
- Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup.
- Mentoring team members.
- Ensuring we meet SLA objectives.
- Managing, supporting, and provisioning business applications in a cloud-based environment.
- Writing clear, concise documentation for team members in wiki tools (Zendesk or Confluence).
- Evaluating and recommending new software platforms and services.
- Ensuring all operating systems are up to date.
- Providing AV support during team all hand meetings
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
