Senior Desktop Administrator
About The Position
If you are an Information Technology professional looking for an opportunity to grow, Emerson has an exciting position for you! Based in our Chanhassen, MN location, you will provide front line PC support for manufacturing operations in Chanhassen, MN and Eden Prairie, MN that generate over $1 billion in sales each year. You will help support custom software running on >600 Windows PCs across various manufacturing lines and be integral to keeping our systems up and running. As a member of our Manufacturing Software and Data Support team, you will also have opportunities to grow into various technologies that span both software and hardware!
Requirements
- Bachelor’s degree in business or related field (MIS, IT, etc.) and minimum of two (2) years of experience OR Associates degree in business, IT, or related field and minimum of four (4) years of experience
- Proficiency with systems administration including setup, support, maintenance, and troubleshooting Microsoft operating systems, computer hardware and software on laptops, desktops, and mobile devices.
- Basic knowledge of computer networking
- Legal authorization to work in the United States - sponsorship will not be provided for this position
Nice To Haves
- Experience working in a manufacturing environment
- Experience with software testing and related processes
- Experience troubleshooting problems at other levels of the IT stack (networking, PLCs, serial port communication, peripheral devices, software deployment tools, etc.)
- Experience using scripting languages to automate routine tasks
- Basic knowledge of programming languages
- Experience with Linux administration
- Experience with large-scale data backup and retrieval systems
- Familiarity with Microsoft Windows Server administration
- Familiarity with Virtual Machine setup and administration
- Experience in technical or people leadership
Responsibilities
- Responding to software, PC, or peripheral device (barcode scanners, label printers, etc.) issues in our manufacturing lines; troubleshoot and fix or escalate the issues as appropriate
- Building and maintaining collaborative relationships with our production, technician, and engineering staff
- Communicating, and coordinating when necessary, floor support activities and initiatives with our team in Beijing, China
- Documenting production support issues and procedures as needed to reduce rework and increase the knowledge of our team
- Interfacing with our local and corporate IT teams to resolve and escalate issues when appropriate
- Helping identify innovations that reduce the time or work associated with support tasks
- Helping implement large scale infrastructure projects (e.g. migration to Windows 11 is a recent example)
- Providing off-hours support as needed (infrequent)
Benefits
- We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs.
- We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
- Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
