Desktop Administrator

Black Canyon Consulting•Bethesda, MD

2d•Onsite

About The Position

Black Canyon Consulting (BCC) is searching for a Desktop Administrator to support our work for the National Center for Biotechnology Information (NCBI) at the National Library of Medicine (NLM), an institute of the National Institutes of Health. This is a full-time position located at the NIH campus in Bethesda, MD. The National Center for Biotechnology Information (NCBI) is part of the National Library of Medicine (NLM) at the National Institutes of Health (NIH). NCBI is the world’s premier biomedical center hosting over six million daily users that seek research, clinical, genetic, and other information that directly impacts biomedical research and public health – at NCBI you can literally help to accelerate cures for diseases! NCBI’s wide range of applications, platforms (node, python, Django, C++, you name it) and environments (big data [petabytes], machine learning, multiple clouds) serve more users than almost any other US Government Agency according to https://analytics.usa.gov/. We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!

Requirements

3+ years experience
High School Diploma/GED with either technical training/certifications, or equivalent experience
Basic troubleshooting and problem-solving abilities
Good communication, documentation, and customer service skills
Experience with basic Unix command Line: file system navigation, ssh, rsync, chown, chmod, etc.
Understanding of Apple technologies: packages, Installer, Device Enrollment Program, Apple Business Manager, Volume Purchase Program, Xcode and command line tool deployment, et. al.
Enterprise experience: familiarity and experience with binding to Active Directory, AD/Mac integration, NoMAD, Microsoft Remote Desktop
Mac Office suite and Exchange/Office 365 email and calendaring
Familiarity with deploying and updating Adobe products
Familiarity with CUPS and printer configuration and deployment

Nice To Haves

Familiarity with Jamf Pro (Jamf certifications a plus)
Apple Certified Support Professional certification
Scripting knowledge (bash, python)
Knowledge of Smart Cards
Willingness to learn

Responsibilities

Support internal staff having desktop system and application issues via online ticketing systems
Work in a dynamic environment supporting 700 users in a Windows OS based environment
Help desk phone support and in person support
Imaging new machines, installing and updating software
Assist with the patching process as determined by the patch coordinator
Remediate vulnerabilities flagged by the security team
Prepare old computers for surplus
Provide OS X support to NCBI's internal developers and researchers
Provision and deploy Mac endpoints for users
Assist with deploying applications, updates (patch management), packaging, OS upgrades, hardware upgrades, etc.
Help integrate macOS with network storage (SMB, NFS) and internal/external sites, including troubleshooting
Install, configure and maintain mobile devices via Mobile Device Management software