Senior Desktop Administrator

Emerson•Chanhassen, MN

1d•$65,000 - $75,000•Onsite

About The Position

If you are an Information Technology professional looking for an opportunity to grow, Emerson has an exciting position for you! Based in our Chanhassen, MN location, you will provide front line PC support for manufacturing operations in Chanhassen, MN and Eden Prairie, MN that generate over $1 billion in sales each year. You will help support custom software running on >600 Windows PCs across various manufacturing lines and be integral to keeping our systems up and running. As a member of our Manufacturing Software and Data Support team, you will also have opportunities to grow into various technologies that span both software and hardware! In This Role, Your Responsibilities Will Be: Responding to software, PC, or peripheral device (barcode scanners, label printers, etc.) issues in our manufacturing lines; troubleshoot and fix or escalate the issues as appropriate Building and maintaining collaborative relationships with our production, technician, and engineering staff Communicating, and coordinating when necessary, floor support activities and initiatives with our team in Beijing, China Documenting production support issues and procedures as needed to reduce rework and increase the knowledge of our team Interfacing with our local and corporate IT teams to resolve and escalate issues when appropriate Helping identify innovations that reduce the time or work associated with support tasks Helping implement large scale infrastructure projects (e.g. migration to Windows 11 is a recent example) Providing off-hours support as needed (infrequent) Who You Are: You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You readily action new challenges, without unnecessary planning. You build and deliver solutions that meet customer expectations. You try different solutions for problems and learn from the results. You readily learn and adopt new technologies. For This Role, You Will Need: Bachelor’s degree in business or related field (MIS, IT, etc.) and minimum of two (2) years of experience OR Associates degree in business, IT, or related field and minimum of four (4) years of experience Proficiency with systems administration including setup, support, maintenance, and troubleshooting Microsoft operating systems, computer hardware and software on laptops, desktops, and mobile devices. Basic knowledge of computer networking Legal authorization to work in the United States - sponsorship will not be provided for this position Preferred Qualifications That Set You Apart: Experience working in a manufacturing environment Experience with software testing and related processes Experience troubleshooting problems at other levels of the IT stack (networking, PLCs, serial port communication, peripheral devices, software deployment tools, etc.) Experience using scripting languages to automate routine tasks Basic knowledge of programming languages Experience with Linux administration Experience with large-scale data backup and retrieval systems Familiarity with Microsoft Windows Server administration Familiarity with Virtual Machine setup and administration Experience in technical or people leadership Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $65,000-$75,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

Requirements

Bachelor’s degree in business or related field (MIS, IT, etc.) and minimum of two (2) years of experience OR Associates degree in business, IT, or related field and minimum of four (4) years of experience
Proficiency with systems administration including setup, support, maintenance, and troubleshooting Microsoft operating systems, computer hardware and software on laptops, desktops, and mobile devices.
Basic knowledge of computer networking
Legal authorization to work in the United States - sponsorship will not be provided for this position

Nice To Haves

Experience working in a manufacturing environment
Experience with software testing and related processes
Experience troubleshooting problems at other levels of the IT stack (networking, PLCs, serial port communication, peripheral devices, software deployment tools, etc.)
Experience using scripting languages to automate routine tasks
Basic knowledge of programming languages
Experience with Linux administration
Experience with large-scale data backup and retrieval systems
Familiarity with Microsoft Windows Server administration
Familiarity with Virtual Machine setup and administration
Experience in technical or people leadership

Responsibilities

Responding to software, PC, or peripheral device (barcode scanners, label printers, etc.) issues in our manufacturing lines; troubleshoot and fix or escalate the issues as appropriate
Building and maintaining collaborative relationships with our production, technician, and engineering staff
Communicating, and coordinating when necessary, floor support activities and initiatives with our team in Beijing, China
Documenting production support issues and procedures as needed to reduce rework and increase the knowledge of our team
Interfacing with our local and corporate IT teams to resolve and escalate issues when appropriate
Helping identify innovations that reduce the time or work associated with support tasks
Helping implement large scale infrastructure projects (e.g. migration to Windows 11 is a recent example)
Providing off-hours support as needed (infrequent)