Senior Design Manager, Supply (Remote)

ezCater, Inc•Boston, MA

3h•Remote

About The Position

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. At ezCater, we care a lot about building incredibly helpful products that our customers, catering partners, and delivery partners love to use. We’re looking for a Senior Product Design Manager to lead design for our Supply domain: the tools and experiences our restaurant and catering partners use to get more orders and execute them reliably at scale. You’ll manage and grow a team of product designers working across Supply focus areas (self‑service tooling, menu management, fulfillment and delivery excellence, marketing programs, performance management, and design systems), and you’ll partner closely with Product, Engineering, Operations, and other stakeholders to define and deliver a clear vision for the partner experience across our marketplace. As Senior Product Design Manager, Supply, you’ll operate at multiple levels: setting product and design strategy, raising the bar on craft and quality across squads, and coaching designers to do the best work of their careers.

Requirements

8+ years of experience in product/UX design, including substantial experience designing and shipping complex, multi‑surface products (e.g., marketplaces, B2B tools, logistics/operations platforms, or similar).
3+ years of experience managing product designers, including responsibility for career development, performance, and coaching across multiple work streams.
Proven ability to lead product and design vision in partnership with Product and Engineering leaders, setting strategy and goals for multiple teams or product areas.
A strong, well‑rounded design foundation: UX and interaction design, visual/UI craft, systems thinking, and comfort working with and evolving a robust design system.
Demonstrated experience using research and data (qualitative and quantitative) to inform design decisions, validate hypotheses, and measure impact.
Excellent communication and storytelling skills – you can frame complex problems clearly, tailor your narrative to different audiences, and facilitate productive cross‑functional discussions that lead to concrete decisions and next steps.
A track record of operating effectively in ambiguous problem spaces, bringing structure and clarity to messy, interconnected domains and helping teams navigate trade‑offs.
A leadership style rooted in empathy, direct feedback, and a growth mindset; you’re generous with your time and knowledge and care deeply about building inclusive, psychologically safe teams.

Nice To Haves

Experience designing for supply‑side experiences in marketplaces, B2B platforms, or logistics/operations tools (e.g., partners managing menus, orders, performance, and marketing programs).
Experience collaborating closely with Operations, Sales, or Account Management teams who support external partners or merchants.
Hands‑on experience building or scaling a multi‑product design system and partnering with front‑end platform teams.
Familiarity with frameworks like Jobs To Be Done, service design, or similar approaches to structuring complex, cross‑team problem spaces.
Experience working in or around the food, restaurant, catering, or delivery industries.

Responsibilities

Own the design vision for partner experiences in Supply: Define and communicate a compelling design vision for the Supply domain in partnership with Product, Engineering, and Operations leaders, ensuring our partner tools and workflows feel cohesive and connected across surfaces and squads.
Shape strategy, roadmaps, and outcomes: Collaborate with PM and Eng leads to shape roadmaps and goals for your teams, grounding decisions in partner needs, business objectives, and clear success metrics. Ensure team roadmaps are user‑centered, research‑informed, and consider the broader ecosystem of Supply and Marketplace experiences.
Lead and grow a high‑performing Supply design team: Manage, mentor, and coach a group of product designers working across multiple Supply product areas. Actively support their career development through clear goals, regular feedback, and thoughtful growth opportunities.
Drive excellence in craft and quality across products: Set and uphold a high bar for UX and visual quality across the partner experience, reviewing work, providing clear direction, and ensuring consistency with ezCater’s design system and design principles. Take responsibility for overall design quality across the Supply surfaces your team supports.
Champion discovery, research, and data‑informed decisions: Partner with UX Research and Analytics to deeply understand catering partner workflows and needs, and to shape problem spaces and opportunities across Supply. Ensure your teams define clear hypotheses, measure outcomes, and use both qualitative and quantitative data to inform design decisions.
Balance speed, quality, and impact: Help your teams apply ezCater’s design process effectively, from exploration and concepting through to iteration and delivery, choosing the right level of fidelity and rigor for the problem at hand. Guide trade‑offs that balance partner experience quality, technical constraints, and business impact.
Strengthen cross‑functional collaboration: Build strong, trusting relationships with Product, Engineering, Ops, and other partners. Facilitate effective working sessions, design reviews, and cross‑squad alignment so that Supply initiatives move forward with clarity and shared ownership.
Elevate communication and influence: Communicate complex problems and design directions in ways that are clear and compelling for different audiences, from squad‑level partners to Supply and Product leadership. Use storytelling to connect design decisions to partner needs, operational realities, and business outcomes.
Own team health, culture, and ways of working: Create and maintain a healthy, inclusive, and collaborative culture on your team, aligned with ezCater’s values. Evolve design rituals (crits, reviews, share‑outs, retros) that help your designers and cross‑functional partners do their best work.
Lead recruiting and hiring for your area: Partner with Design leadership and Recruiting to identify talent needs, shape role definitions, and run effective hiring processes for product designers in the Supply domain. Participate in interviews, calibrations, and decision‑making to ensure we continue to build a diverse, high‑bar design team.

Benefits

Market competitive salary
stock options that you’ll help make worth a lot
12 paid holidays
flexible PTO
401K with ezCater match
health/dental/FSA
long-term disability insurance
mental health and family planning resources
remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
a tremendous amount of responsibility and autonomy
wicked awesome co-workers
Relish (and many more goodies) when you’re in our office
knowing that you helped transform the food for work space