Senior Deployment Specialist

Agility Robotics•Pittsburgh, PA

10d•Remote

About The Position

Agility Robotics is a pioneer. Our robot, Digit, is the first to be sold into workplaces across the globe. Our team is differentiated by its expertise in imagining, engineering, and delivering robots with advanced mobility, dexterity, intelligence, and efficiency -- robots specifically designed to work alongside people, in spaces built for people. Every day, we break through engineering challenges and invent new solutions and capabilities that will one day make robots commonplace and approachable. This work is our passion and our responsibility: our mission is to make businesses more productive and people’s lives more fulfilling. About The Role: The Senior Deployment Specialist will be responsible for supporting the execution of Agility's deployment strategy as well as performing robot operation onsite, general repair, troubleshooting, and support roles. This includes all technical services (at both Agility and customer sites), facilitating success in the following areas: Deployment, Break-Fix Support, Help Desk services, and all areas that will be needed to achieve the objectives of the business, achieving year-on-year growth. The candidate is responsible for helping to define, implement, and monitor processes and procedures required for successful service delivery and fleet management. The ideal candidate thrives under pressure and excels in high-stakes environments where plans may shift once onsite. They remain calm, adaptable, and solution-oriented when facing unexpected changes. This individual is confident working in the presence of executive leadership, media representatives, customers, and other high-profile stakeholders, maintaining professionalism and poise throughout. This position has great potential for advancement in a rapidly growing company.

Requirements

Bachelors degree or equivalent technical degree or experience
Mechatronics troubleshooting, root causing, maintenance and repair
Excellent hand tool skills
Providing clear direction and detailed updates to management
Operating in a fast-moving environment with tight deadlines
Working both independently and collaboratively in a remote workforce environment
Excellent analytical, verbal, written, and interpersonal communication skills
Ability to follow cross departmental standard operating procedures
Experience traveling independently
Excellent customer communication skills

Nice To Haves

Providing technical services to autonomous systems
Experience with Jira and Confluence
Experience with project improvement methodologies
Proficiency in using Google Suite and the Linux Operating System
Experience supporting high uptime (24/7), high-reliability systems in customer facilities

Responsibilities

Support the day-to-day robot operations and service delivery for all robots including troubleshooting and repair
Lead all robot activities for media events and customer demonstrations
Support cross-functional teams to perform root cause analyses
Gather metrics and KPI's for key elements to assess the quality of products and assist in operational process improvements
Assist in the creation, implementation, and maintenance of cross-functional training, work instructions, best practices, and procedures to ensure consistency with customer needs, company goals, and industry best practices
Identify and communicate resource needs and gaps for successful deployments
Continually assess service performance levels and take timely action to remove performance barriers and reinforce procedures, policies, and guidelines
Work with the engineering, service, and production teams to develop and manage preventative and predictive maintenance schedules including part consumption and order tracking along with long term forecasting
Engage in cross-department communication to address emergent issues and service needs
Support engineering and operations with testing and performance management
Other activities as defined by manager to ensure successful deployments/events

Benefits

401(k) Plan: Includes a 6% company match.
Equity: Company stock options.
Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
Benefit Start Date: Eligible for benefits on your first day of employment.
Well-Being Support: Employee Assistance Program (EAP).
Time Off: Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown. Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually.
On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
Parental Leave: Generous paid parental leave programs.
Work Environment: A culture that supports flexible work arrangements.
Growth Opportunities: Professional development and tuition reimbursement programs.
Relocation Assistance: Provided for eligible roles.