Senior Delivery Manager

Compugen Systems•Houston, TX

1d•Onsite

About The Position

You Are A results-driven Senior Delivery Manager to lead technology delivery across complex, large-scale programs and drive successful execution of digital initiatives. This senior leadership role is responsible for defining and executing delivery strategies, managing high-performing engineering and cross-functional teams, and ensuring strong alignment between technology delivery, business objectives, and customer outcomes. The ideal candidate is a seasoned technology delivery leader with a proven track record of delivering enterprise-grade solutions, scaling agile delivery models, managing stakeholders, and consistently exceeding quality, timeline, and performance expectations. We Are Compugen Systems, Inc. (CSI,) an affiliate of Compugen Inc., is an IT service delivery company that focuses on the business outcome of technology. We improve human experience as organizations work to design, acquire, integrate, and operate technology for productivity improvement and competitive advantage. CSI provides innovative technology-based services to accelerate your transformation in the Modern Workspace and Hybrid IT with our uniquely crafted managed, professional, and field services. At CSI, we believe that every day we have is another opportunity to innovate, inspire, and impact the world for the better. Our vision is to redefine customer experience, join us. What We Need We are seeking a dynamic and client-focused Senior Delivery Manager with a strong background in managed services and management consulting to lead end-to-end service delivery across a portfolio of enterprise clients. This hybrid role blends operational excellence with strategic advisory, enabling you to act as both a delivery leader and trusted consultant. You will ensure service performance, drive continuous improvement, and engage with senior stakeholders to align services with business results. This role also contributes to account growth, transformation initiatives, and solution development through consultative leadership. A Typical Day looks like… Reviewing delivery dashboards to assess progress, risks, and KPIs across multiple technology programs; Leading or joining stand-ups, delivery reviews, and escalation discussions to unblock teams and ensure timelines remain on track; Collaborating with engineering leaders, product managers, and architects to align priorities, capacity, and technical decisions; Engaging with senior stakeholders or clients to communicate status, manage expectations, and align delivery outcomes with business goals; and mentoring delivery managers and team leads while driving continuous improvement in processes, tooling, and agile practices to strengthen overall delivery maturity. How You’ll be Measured A Senior Delivery Manager is measured by their ability to consistently deliver complex technological initiatives on time, within scope, and within budget while maintaining high quality and predictability. Their performance is evaluated through delivery metrics such as milestone achievement, release reliability, and defect rates, as well as business and customer outcomes including stakeholder satisfaction and value realization. Equally important are leadership indicators like team engagement, retention, and the development of strong delivery leaders, alongside operational effectiveness in areas such as resource utilization, cost control, risk management, and continuous improvement of delivery processes.

Requirements

Client Relationship, Consulting & Governance Act as the senior point of contact and trusted advisor for managed services clients. Lead executive-level discussions, quarterly business reviews (QBRs), and governance forums. Provide strategic consulting to align IT services with client transformation objectives, roadmaps, and KPIs. Identify business challenges and collaborate with internal SMEs to design tailored service and technology solutions.
Service Delivery & Operations Manage delivery of IT and business services, including infrastructure, cloud, application, and end-user support. Ensure high performance and reliability through strong SLA, KPI, and contract compliance. Drive root cause analysis, continuous improvement, and quality initiatives.
Consulting-Focused Initiatives Guide clients through operational maturity assessments, service optimization roadmaps, and digital transformation initiatives. Collaborate with consulting and sales teams to propose and execute strategic solutions and change programs. Assist in crafting service improvement plans that create long-term value beyond operational delivery.
Team & Vendor Management Lead cross-functional teams including service leads, consultants, and technical SMEs by fostering a culture of accountability, collaboration, and continuous improvement Manage partner and vendor relationships, ensuring aligned delivery and governance. Develop high-performing teams through coaching, knowledge sharing, performance feedback and career development Demonstrates strong leadership by inspiring, developing, and empowering teams to achieve high performance, foster collaboration, and drive organizational success.
Financial & Commercial Oversight Own account-level P&L, budget planning, and resource allocation. Support renewals, expansions, and transformation engagements by identifying growth opportunities. Ensure contractual obligations and change requests are well-managed and documented.

Nice To Haves

Experience with cloud platforms (AWS, Azure, GCP) and hybrid delivery models.
Background in digital transformation, infrastructure, applications, or cybersecurity services.
Certifications: ITIL Foundation (required); PMP, Six Sigma or ITIL Intermediate/Expert is a plus.
Bachelor’s degree in business, Technology, or a related field; MBA or Management Consulting background a strong asset.

Responsibilities

Act as the senior point of contact and trusted advisor for managed services clients.
Lead executive-level discussions, quarterly business reviews (QBRs), and governance forums.
Provide strategic consulting to align IT services with client transformation objectives, roadmaps, and KPIs.
Identify business challenges and collaborate with internal SMEs to design tailored service and technology solutions.
Manage delivery of IT and business services, including infrastructure, cloud, application, and end-user support.
Ensure high performance and reliability through strong SLA, KPI, and contract compliance.
Drive root cause analysis, continuous improvement, and quality initiatives.
Guide clients through operational maturity assessments, service optimization roadmaps, and digital transformation initiatives.
Collaborate with consulting and sales teams to propose and execute strategic solutions and change programs.
Assist in crafting service improvement plans that create long-term value beyond operational delivery.
Lead cross-functional teams including service leads, consultants, and technical SMEs by fostering a culture of accountability, collaboration, and continuous improvement
Manage partner and vendor relationships, ensuring aligned delivery and governance.
Develop high-performing teams through coaching, knowledge sharing, performance feedback and career development
Demonstrates strong leadership by inspiring, developing, and empowering teams to achieve high performance, foster collaboration, and drive organizational success.
Own account-level P&L, budget planning, and resource allocation.
Support renewals, expansions, and transformation engagements by identifying growth opportunities.
Ensure contractual obligations and change requests are well-managed and documented.