Senior Dealer Ops Manager - San Diego

Nissan•Irvine, CA

12d•$97,745 - $172,830•Onsite

About The Position

We are currently looking for a Senior Dealer Operations Manager to join our team in the West Region. You must reside in the San Diego area. Summary: Supports assigned dealerships in achieving district new‑vehicle wholesale and retail sales goals, including commercial sales, while promoting key customer‑focused programs such as CPO and rental. Regularly assesses dealership sales operations through site visits, identifies improvement areas, and motivates management to take corrective actions. Shares best practices, collaborates with the Fixed Operations Manager, and provides logistical support for market representation changes. Coordinates with other districts to strengthen national sales performance. District assignments typically range from 8 to 19 dealerships , depending on complexity and geography. A Day in the Life: Consults with dealerships to improve wholesale and retail vehicle sales through operational analysis, financial review, inventory management, and marketing support. Conducts routine dealership visits to assess sales processes, meet with leadership, and recommend actions to strengthen performance, profitability, and compliance with company standards. Reviews sales reports, financial statements, cash flow, inventory, and marketing effectiveness; proposes adjustments to improve sales, car mix, and marketing ROI. Monitors competitive activity and market trends to identify growth opportunities. Trains and guides dealership staff on incentive programs, commercial vehicle sales, customer‑experience practices, and best-in-class sales techniques. Addresses customer satisfaction issues, monitors staff performance, and recommends corrective actions, coaching, or staffing changes when needed. Supports dealership events, market representation activities, dealership openings/closures, and ensures compliance with dealer agreements and performance policies.

Requirements

Education: Bachelor’s degree in business or related field required.
Experience: Requires 6+ years of progressive marketing and sales experience , including 3+ years of analytical work within the automotive industry. Experience should span key operational and commercial areas such as sales operations, dealer agreements, marketing, parts & service, sales reporting, market analytics, pricing, customer satisfaction, warranty, advertising, promotions, vehicle mix and flow management, consumer affairs, distribution, facilities/merchandising, contests & incentives, and manufacturing.
Relevant prior experience may come from roles within a dealership, regional office, headquarters, or manufacturing environment, at either the Analyst or Regional Manager level.
Advancement to the senior level requires 2+ years of direct dealer‑contact support experience (such as WDM, FOM, FSM, DOM, or equivalent).
Ability to prioritize own schedules and organize workload effectively with minimal daily supervision.
Ability to function effectively and remain productive in a virtual office environment
Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships.
Dedication to meeting the expectations and requirements of internal and external customers.
Attentive to others opinions and perspectives.
Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises.
Result driven even in the face of resistance or setbacks.
Ability to present ideas and analysis in an effective manner.
Ability to understand the complexities of situations and solicit assistance from others as needed
Travel: More than 75% day and overnight domestic travel.
Position requires residence within assigned district.

Nice To Haves

Supervisory experience and prior sales experience are preferred.
Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
Additional knowledge of sales related systems.

Responsibilities

Consults with dealerships to improve wholesale and retail vehicle sales through operational analysis, financial review, inventory management, and marketing support.
Conducts routine dealership visits to assess sales processes, meet with leadership, and recommend actions to strengthen performance, profitability, and compliance with company standards.
Reviews sales reports, financial statements, cash flow, inventory, and marketing effectiveness; proposes adjustments to improve sales, car mix, and marketing ROI.
Monitors competitive activity and market trends to identify growth opportunities.
Trains and guides dealership staff on incentive programs, commercial vehicle sales, customer‑experience practices, and best-in-class sales techniques.
Addresses customer satisfaction issues, monitors staff performance, and recommends corrective actions, coaching, or staffing changes when needed.
Supports dealership events, market representation activities, dealership openings/closures, and ensures compliance with dealer agreements and performance policies.

Benefits

Career Growth and Continuous Learning Opportunities
Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms.
Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation.
From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

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