Senior Deal Desk Manager

Genesys•Boston, MA

1d•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. As a Senior Deal Desk Manager, you will partner closely with Sales Leadership and regional Sales teams to shape the commercial success of Genesys across the North America region. This role plays a pivotal part in driving revenue growth and financial excellence by providing expert guidance on deal pricing, structure, and contractual terms. You will influence how strategic deals are built, negotiated, and executed while ensuring alignment with Genesys’ financial and strategic objectives. Joining Genesys means becoming part of a global team that embraces empathy, flies in formation, and goes big to redefine customer experience.

Requirements

Minimum of 7 years of experience in a SaaS or technology environment, ideally within Sales Finance, Revenue Accounting, or a Deal Desk function (minimum 2 years in a Deal Desk role)
Bachelor degree in Business (ideally with a focus in Finance)
Working knowledge of software pricing, discounting, value-positioning, and basic revenue recognition concepts
Strong analytical and modelling skills
Excellent written and verbal communication skills
Proficiency in Salesforce and Microsoft Office (Excel, PowerPoint, Word)
Demonstrated ability to manage complex, high-value transactions under pressure while maintaining quality and compliance
Experience working in a cross-functional environment to develop collaborative solutions but able to work independently when necessary
Ability to use judgment and draw on experience to make decisions or recommendations
Personable, energetic, and highly collaborative, able to build network quickly

Responsibilities

Partner with Sales Leadership, account teams, and cross-functional stakeholders to develop commercial strategies and deal structures that drive profitable growth.
Review and approve deal terms in Salesforce (SFDC) and ensure appropriate documentation in quote outputs and contracts
Oversee the end-to-end negotiation process, acting as the primary liaison between Sales, Legal, and the customer to ensure smooth and compliant contract execution.
Negotiate with customers on commercial and contractual elements of the deal
Contribute to the development of margin and/or pricing tools developed by other teams
Develop and maintain a good working knowledge of customer needs combined with market and product knowledge to be able to influence and shape the development of commercial constructs.
Support transformation initiatives related to the function of the Deal Desk within Genesys, particularly related to price realization improvements and quote-to-cash processes, in collaboration with Sales Operations, Revenue and Billing Operations, Customer Success Operations, Legal, Pricing, Product Management, and other functions