Senior Data Analyst- Patient Experience

Sodexo•Tampa, FL

1d•Onsite

About The Position

Sodexo is searching for a Senior Data Analyst Experience to support our healthcare operations at Tampa General Hospital. Tampa General Hospital is 1,100-bed specialty teaching hospital located in downtown Tampa, FL. Tampa General has been nationally ranked by US News and is the number 2 overall hospital in Florida. . This position analyzes patient quality data in conjunction with operational metrics to drive improvement of quality outcomes relative to the patient experience for food service across a large system. The ideal candidate will mine patient data from multiple sources and work in conjunction with operational teams in formulating and hardwiring SMART plans for continued quantifiable results.

Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 3 years in data analysis or a related field
Exhibit Sodexo’s “CARES” behaviors (Compassion, Accountability, Respect, and Service)
Exhibit Sodexo’s “FOSS” behaviors (Focus on Service Spirit)
Possess the ability and passion to train and drive a mobile customer satisfaction tool for the purposes of assessing the quality of our products and services; and the skills to data-mine and provide key opportunities for improvement to the leadership teams.
Have the experience and drive to improve Employee and Customer Satisfaction
Amazing Customer Service skills are a must!
Ability to implement and adhere to the Sodexo operating standards for the programs being provided
Drive, dependability, and the ability to work independently
Ability to inspire employees to excel in Customer interactions

Nice To Haves

Lean Six Sigma Training is preferred.

Responsibilities

Monitors and improves Diet Office call efficiencies by analyzing average call times, abandoned call rates, and service-level trends.
Identifies workflow bottlenecks and implements process improvements to enhance responsiveness and patient satisfaction.
Extracts and interprets operational data from OMD and other nutrition systems to identify performance patterns across comparable facilities.
Conducts internal analysis using TGH systems and tools to support data-driven decision-making.
Utilizes hospital patient satisfaction metrics to uncover service trends and opportunities for improvement.
Performs gap analyses for both retail and patient-facing services to strengthen operational consistency and quality.
Applies LEAN methodologies to project future operational outcomes and develop sustainable improvement strategies.
Designs and implements long-term plans that align with organizational goals and enhance service delivery.
Trains on-site leadership teams in data analytics, interpretation, and action planning.
Guides leaders through next steps for operational improvement, ensuring accountability and measurable progress.
Support data surveillance and analytics around new program enhancement.
Be able to deliver superior results by directing and motivating a team of employees to complete assigned responsibilities