Senior Experience Analyst

Erie Insurance • Erie, PA

1d • Onsite

About The Position

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. Position SummaryLeads complex insight and analysis efforts into business processes, sponsor delegate and voice/vision/strategy for experience, customer journeys, and develops recommendations for optimizing business results. Helps define clear measurable problem statements with process and data analysis designed to deliver high customer and business impact. Perform duties in one or more of the following disciplines: Business Intelligence, Customer Centric Design, User Experience, Lean Six Sigma and moderate to high complexity Project Management.

There are two (2) positions available.
The positions are based out of our Corporate Office in Erie, PA.
The hiring team will consider candidates for Senior Experience Analyst or Experience Consultant. The level of position offered will be based on depth and breadth of selected candidates' experience and qualifications.
The selected candidates will support the Portfolio Discovery team and be responsible for related opportunity assessments.

Requirements

• Bachelor's degree and four years of process improvement, business analysis, business management, strategic planning, strategy consulting or related field; or Associates degree and six years of process improvement, business analysis, business management, strategic planning, strategy consulting or related field; or High school equivalent and eight years of process improvement, business analysis, business management, strategic planning, strategy consulting or related field required
• Strong analytical, communication, and problem solving skills required.
• A deep understanding of relevant content knowledge, and an ability to set-up and facilitate workshops and meetings with all levels of the organization required.
• Working knowledge of database, spreadsheet, presentation software, and data retrieval methods required.

Nice To Haves

• Experience utilizing reporting software and reporting tools preferred.
• A general business process improvement designation or certification such as Lean Six Sigma or Business Process Management (BPM) preferred.

Responsibilities

• Leads and drives generative and evaluative research planning.
• Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transformational change.
• Assists in developing strategy to operationalize our company-wide objectives and implements processes and to achieve those goals.
• Monitors project health and recommends schedule changes, cost adjustments and resource allocations to ensure optimal project performance.
• Regularly develops and facilitates presentations and workshops for key stakeholders and business leaders.
• Participates in the execution and implementation of solutions.
• Ensures actions are aligned to enterprise strategies; provides insight to assist in business or technical direction.
• Mentors and helps grow the skills of other Experience analyst on the team.
• Serves as a discipline lead and participates in steering committees.

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.
• Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level