Senior Data Analyst (Ops)
About The Position
We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sht about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. Senior Data Analyst (Ops) Your Mission: Analytics Genius: Serve up impactful data-backed recs with a focus on predictive modeling and statistical analysis driving strategic decisions and business growth. Onboarding Optimizer: Decode what makes a great customer experience during setup and early usage, and translate those insights into actionable improvements for Operations. Retention Strategist: Pinpoint the operational levers that improve customer outcomes, reduce churn risk, and drive sustainable growth through smarter use of data. Data Transformation: Identify relevant data sources, validate/reconcile data, and build concise and future-proof models designed for adaptability and scalability. Automation Mastermind: Get to the bottom of data discrepancies and outdated manual processes to ensure smooth operations using machine learning and data pipelines. Cross-Functional Partner: Collaborate with Sales, Finance, Operations and Product teams to maintain a reliable data infrastructure and contribute to data analytics initiatives.
Requirements
- 5 years of experience in business analytics, data science, statistics, or a related field.
- Strong SQL skills (ability to write complex queries to extract insights), experience with BI tools, and proficiency in programming languages like Python or R.
- Excellent stakeholder management - experience collaborating with multiple senior stakeholder groups, being able to prioritize the highest-impact projects and deliver at pace.
- Operating with a bias toward sharing, transparency and clear communication is your default!
- Diving in, solving problems, and getting things done is second nature - no waiting for perfect conditions.
- Thriving in fast-paced environments, embracing ambiguity, and taking initiative without a rulebook.
Nice To Haves
- Experience with Salesforce, attribution modeling or SaaS.
Responsibilities
- Analytics Genius: Serve up impactful data-backed recs with a focus on predictive modeling and statistical analysis driving strategic decisions and business growth.
- Onboarding Optimizer: Decode what makes a great customer experience during setup and early usage, and translate those insights into actionable improvements for Operations.
- Retention Strategist: Pinpoint the operational levers that improve customer outcomes, reduce churn risk, and drive sustainable growth through smarter use of data.
- Data Transformation: Identify relevant data sources, validate/reconcile data, and build concise and future-proof models designed for adaptability and scalability.
- Automation Mastermind: Get to the bottom of data discrepancies and outdated manual processes to ensure smooth operations using machine learning and data pipelines.
- Cross-Functional Partner: Collaborate with Sales, Finance, Operations and Product teams to maintain a reliable data infrastructure and contribute to data analytics initiatives.
Benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
