Senior Customs Lead, Amzon Customs and Trade

Amazon • Nashville, TN

23h

About The Position

Amazon Customs and Trade (ACT), a subsidiary of Amazon, is seeking a Senior
Customs Lead to drive our customer expansion strategy in import customs
operations. In this role, you will be the architect of seamless customer
onboarding experiences, translating complex customs regulations into streamlined
processes that enable our clients to scale their import operations efficiently.
You will bridge the gap between sales, operations, and compliance teams while
building the frameworks that will define how ACT serves its growing customer
base. If you are passionate about customs compliance and want to shape the
future of trade facilitation at scale, this is your opportunity.

As a Senior Customs Lead, the day starts with reviewing new customer profiles
and their unique import requirements—from Harmonized System (HS) classification
challenges to complex licensing needs. Collaboration with internal compliance
teams ensures regulatory alignment, followed by meetings with sales teams to
discuss upcoming client onboardings. Afternoons might involve training sessions
with new clients on customs procedures, refining standardized onboarding
templates based on recent feedback, or analyzing metrics to identify bottlenecks
in the activation process. This role works closely with customs brokers, freight
forwarders, and trade compliance specialists, serving as the subject matter
expert who translates regulatory complexity into actionable guidance. Insights
from this position directly influence how ACT scales its operations and serves
its diverse customer base.

Amazon Customs and Trade (ACT) is at the forefront of transforming how
businesses navigate international trade. The customs brokerage team combines
deep regulatory expertise with Amazon's culture of innovation to deliver
seamless import solutions for customers of all sizes. The team is building the
infrastructure and processes that will define modern customs brokerage,
leveraging technology and standardization to make complex trade compliance
accessible and efficient. The team values collaboration, continuous improvement,
and customer obsession. As ACT expands its customer base, the team seeks leaders
who can balance regulatory precision with operational scalability, helping build
frameworks that will serve thousands of importers while maintaining the highest
compliance standards.

Requirements

• Bachelor's degree or equivalent
• 4+ years of experience in customs operations, import/export compliance, or customs brokerage services
• 3+ years of experience in customer-facing roles within trade, logistics, or compliance operations
• Knowledge of U.S. Customs and Border Protection (CBP) regulations and import/export procedures
• Experience with Harmonized System (HS) classification and tariff determination
• Knowledge of customs documentation requirements including commercial invoices, bills of lading, and entry documentation
• Experience coordinating with customs authorities and managing regulatory compliance processes
• Experience developing and implementing operational processes or standard operating procedures

Nice To Haves

• Licensed customs broker
• Experience working directly in customer implementations
• Experience analyzing metrics to drive business improvements
• Experience collaborating with cross-functional teams
• Certified Customs Specialist (CCS) designation
• 6+ years of experience in customs brokerage or trade compliance operations
• Experience with customs compliance software systems (e.g., ACE, ABI, trade management platforms)
• Experience training clients or internal teams on customs procedures and regulatory requirements
• Knowledge of international trade agreements (USMCA, FTAs) and their application to customs operations
• Experience with multiple trade lanes or commodity types (e.g., textiles, electronics, automotive, food products)
• Knowledge of customs bond requirements and surety processes

Responsibilities

• Lead end-to-end onboarding for new import customers, ensuring compliant transitions and optimal customs setup
• Develop tailored import and customs strategies based on client trade flows, commodities, and regulatory requirements
• Create and refine standardized onboarding workflows and documentation to scale customer activation efficiently
• Serve as the primary liaison between sales, operations, and compliance teams to align on customer requirements and timelines
• Track and analyze onboarding KPIs including time to activation, documentation readiness, and customs clearance success rates

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level