Senior Customer Support Specialist

Ballston Spa National Bank•Ballston Spa, NY

About The Position

Invest in your future with BSNB! We are growing! Are you looking to advance your career with a nationally recognized community bank that is named one of the Best Places to Work ? Ballston Spa National Bank (BSNB) is looking to hire a Senior Customer Support Specialist to support our growing Customer Support Operations department! How do we invest in you? This position earns competitive pay and great benefits, including a 401(k) plan with a company match and pro-rated paid time off (PTO) based on the regular schedule. We also like to give back to our staff; We find ways throughout the year to thank them for their hard work. The success of each staff member, as well as the bank, is at the heart of how we work. Staff development is key to our success, and contributions by each individual are recognized and celebrated. If this sounds like the right opportunity for you to leverage your skills, join our close-knit team today! A DAY IN THE LIFE OF THE SENIOR CUSTOMER SUPPORT SPECIALIST As the Senior Customer Support Specialist, you would provide support to the Customer Support Operations department. You are responsible for handling more complex customer calls and inquiries in a timely manner and completing customer follow-up as necessary. You will collaborate with colleagues across departments to assist with more complex customer service inquiries to improve the overall customer service experience, noting trends and making recommendations for improvement. In this role, you will build positive relationships and identify opportunities based on customer needs and BSNB's existing product suite. ABOUT BALLSTON SPA NATIONAL BANK (BSNB) Established in 1838, we are proud to provide financial solutions to businesses, individuals and families located in the greater Capital Region and beyond. Thirteen full-service banking offices coupled with digital banking services provide products and services geared towards meeting the needs of the markets we serve. As a community-minded financial institution, we make giving back and volunteer work a priority. BSNB provides all employees and applicants an equal employment opportunity in the manner required by law in all aspects of employment regardless of race, color, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, marital status, military status, disability, predisposing genetic characteristics, domestic violence victim status or any other status protected by local, state, or federal law. BSNB is a VEVRAA employer and has a desire for priority referrals of protected veterans. We thank all applicants for their interest and will contact those candidates who are under consideration.

Requirements

High school diploma or GED required.
Three years prior customer service experience required.
Must have data entry and keyboard experience with a working knowledge of spreadsheet and word processing applications.

Nice To Haves

Two years prior banking experience preferred.

Responsibilities

Provide support to the Customer Support Operations department.
Responsible for handling more complex customer calls and inquiries in a timely manner and completing customer follow-up as necessary.
Collaborate with colleagues across departments to assist with more complex customer service inquiries to improve the overall customer service experience, noting trends and making recommendations for improvement.
Build positive relationships and identify opportunities based on customer needs and BSNB's existing product suite.