Senior Customer Success Manager- Onshape

PTC • Boston, MA

32d

About The Position

Own the post-sale relationship for a portfolio of customers. Lead onboarding, training, and adoption of Onshape's platform. Conduct regular engagements and quarterly business reviews to track ROI. Build deep relationships with key stakeholders and decision-makers. Build multiple champions at each account. Act as the voice of the customer internally, influencing product and strategy. Drive renewals and identify opportunities for upsell/expansion. Foster customer advocacy through referrals, case studies, and testimonials.

Requirements

• 2+ years in a customer-facing role (Customer Success, Account Management, etc.).
• Impassioned with the task at hand.
• Strong communication and relationship-building skills.
• Experience managing multiple accounts and projects simultaneously.
• Ability to work cross-departmentally with individual contributors and executives.
• A proactive, solution-oriented mindset.
• Always curious, asking questions and understanding "the why."
• Adaptable to different situations and accountable for all actions.
• Familiarity with CRM tools (Salesforce, ChurnZero, Zendesk, etc.).

Nice To Haves

• Experience with CAD, engineering, or design tools.

Responsibilities

• Own the post-sale relationship for a portfolio of customers.
• Lead onboarding, training, and adoption of Onshape's platform.
• Conduct regular engagements and quarterly business reviews to track ROI.
• Build deep relationships with key stakeholders and decision-makers.
• Build multiple champions at each account.
• Act as the voice of the customer internally, influencing product and strategy.
• Drive renewals and identify opportunities for upsell/expansion.
• Foster customer advocacy through referrals, case studies, and testimonials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed