Senior Customer Success Manager- Onshape
About The Position
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Job Description Boston, MA (hybrid, 2 days per week in office) Please include a brief cover letter (no more than 300 words) summarizing: Why you’re interested in a Customer Success role ( what draws you to this type of work and how it aligns with your strengths.) and Why Onshape specifically ( what excites you about our platform, mission, or team, and how you see yourself contributing to our success.) Customer Success Manager – Empower Innovation with Onshape Are you a relationship-builder who thrives on helping customers succeed? At Onshape, we’re redefining how products are designed with our cloud-native CAD platform—and we’re looking for a Customer Success Manager to help our customers unlock its full potential. In this role, you’ll manage a portfolio of SMB and mid-market accounts, guiding them from onboarding through renewal. You’ll be their strategic partner, ensuring they achieve measurable value and become long-term advocates for Onshape.
Requirements
- 2+ years in a customer-facing role (Customer Success, Account Management, etc.).
- Impassioned with the task at hand.
- Strong communication and relationship-building skills.
- Experience managing multiple accounts and projects simultaneously.
- Ability to work cross-departmentally with individual contributors and executives.
- A proactive, solution-oriented mindset.
- Always curious, asking questions and understanding "the why."
- Adaptable to different situations and accountable for all actions.
- Familiarity with CRM tools (Salesforce, ChurnZero, Zendesk, etc.).
Nice To Haves
- Experience with CAD, engineering, or design tools.
Responsibilities
- Own the post-sale relationship for a portfolio of customers.
- Lead onboarding, training, and adoption of Onshape’s platform.
- Conduct regular engagements and quarterly business reviews to track ROI.
- Build deep relationships with key stakeholders and decision-makers.
- Build multiple champions at each account.
- Act as the voice of the customer internally, influencing product and strategy.
- Drive renewals and identify opportunities for upsell/expansion.
- Foster customer advocacy through referrals, case studies, and testimonials.
Benefits
- Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock.
- Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
