Senior Customer Success Manager

Quickbase

9d•$80,000 - $137,000•Remote

About The Position

At Quickbase, we believe exceptional employees are not only the key to our success, but also to our customers’ success. Our customer-centric approach is fundamental to our success, and we are looking for passionate and experienced Senior Customer Success Manager to join our team. In this role, you will be instrumental in driving customer value realization, adoption, retention, and expansion, ensuring that our customers derive the maximum value from our platform. Position Overview: As a Senior Customer Success Manager (Sr. CSM) at Quickbase, you will take ownership of the customer journey from onboarding through to ongoing success and growth. You will build strong relationships with key customer stakeholders, understand their business objectives, and help them achieve those objectives by fully utilizing our SaaS solutions. Your ultimate goal will be to drive adoption, reduce churn, identify opportunities for expansion, and ensure customer satisfaction and long-term success.

Requirements

Experience: Minimum of 5 years of experience in a customer-facing role, preferably in a SaaS or technology environment, with a focus on customer success, account management, or relationship management.
Skills: Strong relationship-building, communication, and problem-solving skills, with the ability to engage C-level executives and other key stakeholders.
Technical Proficiency: Solid understanding of SaaS products and a proven track record of helping customers adopt and leverage technology to achieve business goals.
Customer-Centric Mindset: Deep commitment to ensuring customers succeed and derive value from their investment, with a passion for customer advocacy and satisfaction.
Analytical Ability: Comfortable with data analysis, using customer success software, CRM tools (e.g., Salesforce, Gainsight), and KPIs to monitor account health and drive decisions.
Adoption: Analyze product adoption; provide insight into how customers are using Quickbase, identify opportunities to improve their value of the platform, and set them on the path to success.
Expansion Focus: Experience identifying opportunities for account growth, including upselling and cross-selling.
Project Management: Strong organizational and time management skills, with the ability to manage multiple customers and projects simultaneously.
Education: Bachelor’s degree or equivalent experience; additional certifications in customer success are a plus.
Travel: Flexibility for travel (approximately 10%)

Nice To Haves

Experience supporting SaaS or other complex IT projects within large enterprises
Business process, data modeling and workflow experience
Familiarity with Javascript, relational databases and APIs
Hands-on advanced knowledge of Quickbase
CAPM or PMP Certification

Responsibilities

Customer Onboarding & Adoption:
Value Realization:
Customer Retention & Satisfaction:
Expansion & Growth:
Customer Advocacy & Feedback:
Collaboration & Cross-Functional Support:
Risk Management & Churn Prevention:

Benefits

employees receive bonus/commission eligibility and access to a full benefits package including health insurance, 401k, paid time off, etc.
Competitive compensation and benefits package.
employees receive access to a full benefits package including health insurance, retirement, paid time off, etc.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume