Senior Customer Success Manager

Solo.io, Inc.•King City, CA

32d

About The Position

The Customer Success Manager helps companies learn, adopt, and scale their applications with the Solo.io product portfolio by developing successful partnerships with customers and ensuring they realize the desired value from our products. Works with the customer throughout the customer lifecycle with responsibility for customer advocacy, onboarding, adoption, retention and growth

Requirements

4+ years of customer success or account management experience within the enterprise software industry
Excels at leading onsite and virtual business meetings with stakeholders ranging from individual contributors to executive leadership
Advanced ability to manage critical customer situations with calm professionalism, empathy, and compassion
Self-starter comfortable with adapting to fast moving additions to Solo.io products and related technologies.

Responsibilities

Build strong customer relationships with stakeholders and sponsors to ensure Solo's activities align to the customer's desired business outcomes
Develop success plans aligned to your customers business goals
Accelerate adoption and minimize customer churn through a programmatic approach that ensures regular touchpoints and guides the customer to value and success throughout the customer lifecycle
Coordinate and orchestrate activities that solve complex situations working together with Solo's field and engineering teams
Communicate the benefits of Solo's products and recommend solutions that align with the customers goals
Manage multiple issues and coordinate the resources needed to resolve customer challenges efficiently
Own a specific subset of your portfolio’s commercial renewals(gathering of licensable metrics, pricing/negotiation, quoting and order form generation, navigate to close)

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