Senior Customer Success Manager

Placer.ai

5d • $99,000 - $112,000 • Remote

About The Position

Placer.ai is looking for a talented Sr. Customer Success Manager who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Placer.ai’s customers. You will drive the continued success of our customers while helping to build a world-class Customer Success function. You will engage with accounts managing customers’ needs ensuring product adoption and revenue retention.

A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company.

Requirements

• BA/BS degree
• 5+ years of Customer Success experience
• Drives long-term customer retention, adoption, and expansion for high-value and complex accounts.
• Develop and execute tailored success plans for Mid-Market and Strategic Customers.
• Keen attention to detail to drive exceptional execution and operational quality.
• Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
• Aptitude for being organized with flexibility to deliver results in a fast-paced environment
• Experience working with cross-functional teams and projects
• Demonstrated experience in presenting complex data in understandable ways to address customers business questions
• Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
• Remote opportunity with limited travel

Nice To Haves

• Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention.
• Experience working with Government Municipalities or Civic segment clients

Responsibilities

• Own onboarding, nurturing, retention, upselling and ongoing success for all customers
• Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
• Engage actively in client discussions to position the value of our solution
• Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

Benefits

• Competitive salary
• Fully remote
• Placer provides medical, dental and vision coverage as well as flexible time off, 401K and equity awards for certain roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level