CSM covering Canada from US (remote)

Alteryx•Washington, DC

20h•Remote

About The Position

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. Overview: Alteryx has an immediate opportunity for a Senior Customer Success Manager (CSM) with a strong focus on AI-driven analytics and Canadian customers. This customer-facing role will capitalize on your business acumen, technical depth, personal skills, and passion for customer outcomes to drive measurable value from the Alteryx Analytics & AI Platform. As a Senior CSM, you will own the post-sales success motion for a portfolio of strategic customers, acting as a trusted advisor who aligns Alteryx’s AI, automation, and analytics capabilities to customer business objectives. You will lead customer moments that matter—onboarding, adoption, value realization, executive alignment, and expansion—while ensuring long-term retention and advocacy. It is the CSMs responsibility to drive success by providing planning recommendations, risk identification/mitigation, and long-term trust. This role is ideal for a post-sales success leader who understands the unique needs, regulatory considerations, and business culture of Canadian customers.

Requirements

Experience working with Canadian customers with an understanding of regional business practices and regulatory considerations.
3+ years experience as a Customer Success Manager, Consultant, Sales Engineer, Project Manager, or similar customer-facing role.
Hands on experience in alteryx or related analytics platforms (excel, SQL, Tableau, Power BI).
Ability to collaborate with internal teams to advocate for and represent the voice of the customer
Proven experience tracking, sharing, and reporting on the impact of your customer-facing activities.
Passion for analytics, automation, and AI, with the ability to explain the data automation lifecycle in a clear and engaging way.
A strong entrepreneurial spirit, intellectual curiosity, and a passion for excellence
High attention to detail, strong organizational skills, and a focus on quality of work by executing success goals pertaining to your customer's journey

Responsibilities

Building & Fostering Relationships – Developing deep business relationships with customers, sponsors, and key stakeholders. Meet with each customer on a minimum monthly basis. Interface between the customer and Alteryx internal departments. increasing adoption, ensuring retention, and long-term success
Driving Advocacy – Once your customers see meaningful value with our platform, help create an engagement strategy that creates advocates, and unlocks business solutions that scale our customers ecosystem.
Strategic Engagement – Conduct success planning workshops and business reviews that capture and plan the customer’s objectives. Ensure customer executive engagements are aligned with executives at Alteryx.
Supporting Account Expansion – Partner with go-to-market sales pods to provide insights on customer health, focusing on adoption and retention strategies, and identifying new software and services business opportunities.
Demonstrating Alteryx Proficiency – Remain up-to-date and certified on Alteryx’s evolving platform solutions and products. Maintain familiarity with all company methods and procedures.

Benefits

A monthly Connectivity Plus stipend of $150 to support remote work-related expenses
An annual $200 home office reimbursement
Medical, dental, and vision coverage
401(k) with company match
Paid parental leave, caregiver leave, and flexible time off
Mental health support and wellness reimbursement
Career development and education assistance

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