Senior Customer Success Executive

Auditoria.AI

39d • Remote

About The Position

We’re seeking a Senior Customer Success Executive with a strong background in finance or accounting to join our team. In this role, you will be the strategic partner and quarterbacking the relationship during the post sales customer lifecycle to a portfolio of high-value enterprise accounts, ensuring customers achieve maximum value from our platform and remain reference-able, loyal partners. Your focus will be on driving Net Revenue Retention (NRR), managing renewals, mitigating churn, and identifying expansion opportunities.

Requirements

• 7+ years of experience in Customer Success, Account Management, or Consulting in a B2B SaaS start-up environment
• Proven success in driving NRR growth, managing renewals, and reducing churn in a high-touch customer environment via a data driven, AI/ML approach
• Strong understanding of accounting and financial operations (background in accounting or finance is a plus).
• Excellent relationship-building, communication, and executive presence.
• Strong analytical skills and experience using data to drive decision-making.
• Passion for innovation and helping customers succeed in a fast-paced, dynamic environment.
• Must be currently authorized to work in the United States without employer sponsorship, as we are unable to sponsor or transfer visas for this position.
• Remote candidates in the United States will be considered.

Responsibilities

• Increase NRR: Develop and execute success plans that maximize customer value, product adoption, and expansion opportunities.
• Renewals & Churn Mitigation: Own the end-to-end renewal process for your portfolio, identifying risks early and deploying proactive strategies to mitigate churn.
• Customer Reference-ability: Build trusted relationships with key customer stakeholders to drive advocacy, reference-ability, and participation in marketing, sales, and retention initiatives (case studies, testimonials, webinars, reference calls, etc.).
• Strategic Account Management: Act as a strategic advisor to finance / accounting and IT stakeholders, guiding them on best practices and helping drive operational transformation.
• Data-Driven Engagement: Leverage customer usage data and health metrics to identify at-risk accounts and growth opportunities; lead QBRs and executive briefings to drive value realization throughout the enterprise customer account.
• Cross-Functional Collaboration: Partner closely with Sales, Product, Marketing, Professional Services, Engineering, and Support to deliver a seamless and value-driven customer experience.
• Voice of the Customer: Collect, synthesize, and share customer feedback to inform product strategy and drive continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed