Senior Customer Success Engineer

Solo.io, Inc.•King City, CA

10h•Remote

About The Position

We are looking for customer-centric technologists with a passion to help companies learn, adopt, and scale their applications with the Solo.io product portfolio. The main role is to work with our customers closely to get them into production and to be successful with our product(s). Our ideal candidate would have a knack for troubleshooting and solving complex problems, combining technical knowledge with exceptional communications skills to provide both internal and external guidance. If you enjoy supporting customers throughout the lifecycle and helping them successfully migrate to production, then Solo.io is the place for you. We are looking for engineers who are excited about cloud native, distributed systems technology and want to educate and act as SME. If you’ve got a passion for cloud native technology, a desire to help others, and are interested in expanding your impact, we want to talk to you. This role is highly specialized customer success in a fast-growing technology startup. This is a remote role for applicants based in the Pacific Time Zone. We are unable to sponsor work visas at this time.

Requirements

At least two years of hands-on experience with Kubernetes
Working knowledge of Go, Java, Node.js or related, modern programming language
Ability to dig into code to troubleshoot
Strong written and verbal communication skills

Responsibilities

Provide daily expert guidance to existing customers
Develop strong relationships with customers, sales, and product teams
Proactively guide customers through their architectural and product setup and decisions
Troubleshoot and solve complex situations collaborating with Developers and Field Engineers
Contribute to Solo.io projects by submitting issues, pull requests, and documentation
Stay current with fast-moving additions to Solo.io products and related technologies to retain domain expertise and credibility
Manage stressful situations with calm professionalism, empathy, and compassion
Actively engage with the Solo.io community and related open source projects to foster adoption and grow external contributions

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